This position is located in the Transfer & Lodging Center (TLC) within the Nursing Service. The Program Support Assistant (PSA) facilitates administrative operations of the unit and reports directly to the Float Nurse Manager. The Program Support Assistant works closely with Veterans, contracted vendors and hotels to provide lodging for Veterans living 75 miles or further from the Salt Lake City VA.

Duties

Duties include but are not limited to: Maintains daily functions of the Transfer & Lodging Center. Determines eligibility for Veterans and coordinates with contracted vendors and hotels to reserve lodging for the Veteran's stay. Ensures eligibility and compliance for Veterans using RV lot. Manages high volume calls from Veterans, families, and clinical staff. Uses the Computerized Patient Record System (CPRS) and the Veterans health information and Technology Architecture (VistA) to update Veteran demographic information and register new Veterans. Receives requests from patients, family members, and staff for lodging accommodations for Veterans coming for outpatient appointments or admissions Resolves minor issues related to the hotel, RV Lot and Veteran complaints, and keeps the Float Pool Nurse Manager informed. Audits monthly invoices, confirming accuracy and works with contracted vendor to resolve discrepancies and ensures fiscal responsibility. Monitors contracted vendors for adherence to contract provisions and customer service. Maintains administrative accounting and statistical reports according to VA filing system. Maintains records of Hotel stays, admissions, future lodgers, and veteran complaints. Processes IFC consult updates for the veterans, administratively. Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files. Interacts with various customers, including, Veterans, family members, clinical support staff, and contracted vendors for the hotels. Communicates with physicians, nurse practitioners, case managers, nursing staff and other allied health professionals using sound interpersonal skills while protecting sensitive information. The incumbent finalizes scheduled admission lists, scheduled operations list, schedules future inpatient admissions in VistA for Veterans from clinics and outside VA Hospitals, Performs timekeeping for Float Pool staff, CNO's, and TLC staff. Maintains statistical data and spreadsheets required for hotel lodging. Maintains and orders supplies for the TLC, CNOs and administrative staff. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD134550 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2023. You may qualify based on your experience as described below: Program Support Assistant GS-6Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. Program Support Assistant GS-7Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: maintains daily functions of the Transfer & Lodging Center, requiring advanced knowledge; coordinates and reserves lodging for Veterans; Manages high call volume; resolves minor issues related to the hotel, RV and Veteran complaints; audits monthly invoices, monitors contracted vendors for adherence to contract provisions; uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files; performs timekeeping and provides administrative support; maintains and orders supplies; maintains statistical data and spreadsheets as required. You will be rated on the following Competencies for this position: Accountability Administration and Management Interpersonal Skills Teamwork Technical Competence Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Physical demands are minimal as this position is primarily sedentary. The incumbent should be able to move around freely, with some standing, stooping, reaching, bending and lifting up to 30 pounds. This includes acquisition of office supplies and occasional moving/lifting of equipment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-6 or GS-7 grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA SALT LAKE CITY HCS 500 Foothill Drive Salt Lake City, UT 84148 US
• Name: Casey Jones
• Phone: (303) 202-8651
• Email: [email protected]