As a Contact Representative at the GS-0962-5, you will be part of Retirement Services Office of Personnel Management. If selected, you will be responsible for providing information and assistance to meet the needs of customers including retirees, their survivors and representatives, and others who have an interest in the retirement-related programs administered by Retirement Services.

Duties

Respond to general queries both in person and on the phone to ensure accurate responses are given. Operate a computer to perform automated tasks such as tracking cases, monitoring workloads, retrieving workload information, etc. Interact effectively with diverse groups of individuals when exchanging information.

Requirements

Qualifications

For the GS5: You must have one year of experience that is equivalent to the GS-4 level in the Federal service defined as experience that is in or directly related to the line of work of this position which includes: 1) Explaining or answering questions about programs or products; 2) Assisting customers in completing forms or applications; and 3) Reviewing forms and/or claims for completeness, accuracy, and compliance with regulations. Note: Your resume must fully support this experience. OR Have successfully completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.(Note: You must attach a copy of your transcripts.) OR Have a combination of the education and experience to qualify at this level. To calculate your percentage of education, divide your semester hours of education beyond two years (total semester hours minus 60) by 60. To calculate your percentage of experience, divide the total months of full-time experience by 12. If your experience was part-time, convert to full-time by dividing the number of hours worked per week by 40 then multiply by number of months worked. Add the two percentages. The total must equal at least 100 percent to qualify. (Note: You must attach a copy of your transcripts.) Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-4 level is required to meet the time-in-grade requirements for the GS 5 level. You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of experience is considered to be 40 hours of work per week. Applicants wishing to receive credit for such experience must clearly indicate their duties and responsibilities for each position and annotate the number of hours a week spent in each position. This may be reflected on the resume as either hours work or fulltime.

Education

There are no educational requirements for this position.

Contacts

• Address Retirement Services 1900 E St., NW Washington, DC 20415 US
• Name: OPM Human Resources
• Phone: 202-606-9321
• Email: [email protected]