The Supervisory Medical Support Assistant (MSA) for Physical Medicine and Rehabilitation Service (PM&RS) is located at the Southern Arizona VA Health Care System in Tucson, AZ. The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for all AMSA's in support of Physical Medicine and Rehabilitation Services.

Duties

The Supervisory Medical Support Assistant (MSA) functions as a vital member of the Physical Medicine and Rehabilitation Service with overall managerial responsibilities for the work of the Lead Medical Support Assistant (MSA) and Advanced Medical Support Assistants to support the day to day activity of PM&R Clinicians in the care and treatment of SAVAHCS Veterans receiving specialized rehabilitation services in both inpatient and outpatient settings, to include the VISN 22 Polytrauma Amputation Network Site (PANS). In addition, this position directly supervises the work of MSAs responsible for administrative and clerical support functions for the Spinal Cord Injury (SCI) program, outpatient palliative, and wound care program. The Supervisory MSA works under the direct supervision of the Chief, PM&RS. The Supervisory Medical Support Assistant (MSA) is responsible for the planning, directing and controlling of a full-range of administrative and clerical support functions that support and facilitate the work of physicians, nurse practitioners, nurses, social workers, physical therapists, occupational therapists, speech language pathologists, recreation therapists, and the interdisciplinary TBI/polytrauma and amputee clinic team that makes up the PANS. This supervisory position administers over the operational components of a highly diversified and busy clinical service offering specialized rehabilitation services in the inpatient acute care setting, Community Living Center, outpatient rehabilitation clinics on the Tucson campus, and in five of the Community-Based Outpatient Clinics. The effectiveness with which the assignments are accomplished has a significant impact on the overall mission of the Medical Center, PM&RS, and the VISN 22 TBI/polytrauma and amputation rehabilitation programs. Duties will involve coordination of rehabilitation care for Veterans. Incumbent acts as a liaison among the Lead MSA and Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. The work requires a practical knowledge of computerized data entry and information processing systems, the medical facility's organization and services, and the ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Work Schedule: 8:00am - 4:30pm, Monday through Friday Telework: Not Available Virtual: This is not a virtual position. Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school; OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations GS-08: In addition to the basic requirements for employment listed above, the following education and experience criteria must be met: One year of experience equivalent to the GS-07 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting). Your resume should sufficiently demonstrate the following Knowledge, Skills, and Abilities: Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/117 PART II APPENDIX G45 The full performance level of this vacancy is GS-08. Physical Requirements: Moderate lifting, 15-44 pounds, moderate carrying, 15-44 pounds, pushing 1-2 hours, reaching above shoulder, use of fingers, standing 1-2 hours, good distant vision in one eye and ability to read without strain, printed material the size of typewritten fonts, glasses can be used. Ability to hear the whispered voice with or without hearing aid. Emotional and mental stability.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Tucson VA Medical Center 3601 South Sixth Avenue Tucson, AZ 85723 US
• Name: MICHAEL HARRIS
• Phone: 562-628-7941
• Email: [email protected]