This position is for the commuting area of Port Arthur, TX. NOTE: This position is being filled on a full-time, part-time, or intermittent, temporary basis not to exceed one year; may be extended; will not become permanent. Flextime and alternate work schedules may be available.

Duties

The incumbent serves as Claims Technical Expert responsible for developing and adjudicating the most complex, non-routine Title II and/or Title XVI cases and on public fraud issues in specific claims and post-entitlement cases; provides lead role in technical training and mentoring other employees; provides technical expertise on the most effective use of software/systems to process specific complex claims and post-entitlement actions. Assists, guides and trains technicians in the appropriate application of claims and post-entitlement systems. Fosters the use of internet, intranet and various software applications.

Requirements

• Proof of ICTAP eligibility required
• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• All qualification requirements must be met by the closing date of the announcement

Qualifications

Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. FO (Note: Does not matter if the WSU is in a PSC, TSC or standalone, they do FO work):Your SSA-45 must show at least one year of qualifying specialized experience equivalent to the GS-11 grade level in the Field Office (FO)/ Workload Support Unit (WSU) and (1) adjudicating, authorizing, investigating or reconsidering claims through face-to-face, telephone, or VSD interviews (2) functioning as a lead worker or performing quality control functions in reviewing caseloads (e.g., income maintenance, benefits, pension plans, health insurance, etc.), (3) adjudicating post-entitlement actions including Continuing Disability and Entitlement Reviews and using software and systems such as Workload Action Center (WAC), SSTNG, and eWork (4) mentoring, reviewing, or providing formal/informal training to FO Claims Specialists (CS) on Social Security laws, regulations, policies, and procedures. Experience in Title II and/or Title XVI is required. Candidates must describe their Title II and/or Title XVI experience. Applicants must also meet the following to qualify for this position: Qualification requirements must be met by the closing date of this announcement. SELECTIVE PLACEMENT FACTORCOMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment. Time in grade requirement must be met by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address Region VI Area 3 1301 Young St Room 550 Dallas, TX 75202 US
• Name: Katrina Bledsoe
• Phone: 214-767-4357
• Email: [email protected]