There is one vacancy available in one of the following potential duty locations: Washington, District of Columbia. This position is located in Infrastructure Operations Division (IOD). The mission of the IOD is to provide for the most reliable and secure infrastructure service solutions aligned with customer business goals and missions while delivering superior customer service. This is not a remote position, you will be required to be in your duty station office per CEC telework policy.

Duties

As an IT Specialist, you will: Plan the layout of existing computer equipment or systems, release of discontinued equipment, acquisition and installation of new equipment, and the relocation of equipment. In coordination with project management and team, consider such factors as power needs, air conditioning loads, cable connections, maintenance access, and operator efficiency. Plan and implement computer hardware and software upgrades, platform migrations, and computer security policies on an agency-wide basis; and troubleshoots and resolves technical problems with the design and delivery of end user services. Identify proposed system changes, and participate in the review, compliance, and implementation of approved changes to ensure that they have met their objectives. Analyze and determine trends or problems occurring as the result of the proposed or implemented changes.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience is defined as providing guidance and oversight on the integration and implementation of Virtual Telecom systems Infrastructure for a large enterprise environment using technologies such as Cisco Webex Control hub or Poly Endpoints or Microsoft Teams Admin Center, and handling customer communication (oral and written) in a professional manner. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Contacts

• Address Infrastructure Operations Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]