The Program Support Assistant is assigned to the Connected Care Program in the Chief of Staff or Associate Director for Patient Care Services Service Line in the Local VAMC is under the direct supervision of the Connected Care Facility Manager/Facility Telehealth Coordinator/Nurse Manager. The VA provides career benefits which helps prepare you and your family for the unexpected with personal and sick leave option, flexibility, insurance options, retirement, and competitive compensation.

Duties

Major duties include but are not limited to Maintains calendar of appointments for meetings, conference calls and other various scheduled activities Coordinates administrative functions with the Connected Care Facility Manager/Facility Telehealth Coordinator/Nurse Manager Supports deployment and implementation of new telehealth equipment and/or services aimed at improving service Develops, promotes, and maintains effective communications with other services to enhance a mutual understanding and acceptance of responsibilities Provides administrative support related to opportunities to improve customer service. Organizes, maintains, and revises relevant materials and documents. Serves as point of contact for patients, medical center staff, Veterans Integrated Service Network 4 (VISN 4) staff, community agencies, and any others who contact the program office Performs all clerical support duties required by the Connected Care team. Coordinates the prioritization of work to assure that work is completed in a timely manner. Performs typing and filing, prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals or comparable items. Provides data entry for all programs and/or documents used or distributed by the HT Team Prepares and distributes copies of documents and materials used by the Connected Care Program Answers telephone made to the Connected Care Program and provides required information and/or assistance or makes referral to the appropriate nursing staff members for assistance. Assists with any proposals/projects that are implemented by the assigned supervisor. Prepares correspondence for the signature of manager/supervisors and other staff and maintains records and files for them. Takes minutes at various meetings and transcribes minutes in prescribed format for review/approval by meeting facilitator and distributes to appropriate staff. Responsible for input of required data into telehealth programs utilizing various VHA databases within and outside the facility Serves as a key contact for the Telehealth Program. Discusses program areas with Connected Care Facility Manager/Facility Telehealth Coordinator/Nurse Manager or designee to identify and implement remedial action to be taken. Recommends and implements amendment of program procedures and practices as necessary. Compiles data for provider monitors Assists management and patient care teams with ensuring timely completion of medical record Runs the Action Required report and filters the No Status report for HT and H/HHA programs and maintain consistent communication with clinicians Plays a major role in assisting the HT nurses in the performance of activities related to the program Ensures Telehealth Consults are completed in a timely fashion. Provides appropriate telehealth clinic set ups and assists other services, departments and care lines across the facility with proper telehealth coding and clinic set up. Performs other duties as assigned. Work Schedule: Mon - Fri, 7:30 am - 4pm Position Description/PD#: Program Support Asst (OA)/PD00969A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements and submit all correct documentation by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing administrative functions, office operations and technology support for an organization; establishing and maintaining filing systems; experience using automated software applications such as Microsoft Office Suite (Word, Excel, Access and PowerPoint); typing letters, memos, reports; maintaining calendars and schedules. You will be rated on the following Competencies for this position: Communication Computer Skills Interpersonal Skills Listening Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Butler Healthcare 353 North Duffy Road Butler, PA 16001 US
• Name: Paula Schubele
• Phone: 850-710-0150
• Email: [email protected]