The primary purpose of the Health Technician (Dietetic) is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf Dietetics software.

Duties

Major duties include but are not limited too: Handles patient meal service orders. Completes quality monitors to ensure food items/menu selections for regular and therapeutic diets are prepared and served appropriately (i.e. accuracy, timeliness, appearance, and temperature, dysphagia food testing). Ensures all food/supplies are covered, labeled, and dated. Stores, rotates and inventories stock items and disposes outdated food/beverages. Advises supervisor of any special orders or changes needed that may impact food production, including instances when substitutions are needed due to food preferences. Collaborates with Dietitians regarding food/drug interactions and notifies clinical staff of potential issues. Follows policies and procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet. Conducts meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. Triages calls from inpatient/outpatient clinics and procedure areas related to patient meal/nourishments. Assists patients in selection of the proper foods according to their individual diet. Takes appropriate action to maximize patient satisfaction with meal service. Answers questions and provides information about menu and food items. Conducts patient rounds to discuss menu available food items and ways to order meals. Enters meal orders into a computerized system. Retrieves computerized information/printouts to assist with tray and/or nourishment assembly. Collecting, compiling, and entering data from patient satisfaction surveys. Prints lists, reports, labels, and tray tickets following established local procedures. Work Schedule: Rotating days off to include working weekends and holidays; tour hours include 8 hour shift between the hours of 5:30a-8:00p. Based on departmental needs. Position Description Title/PD#: Health Technician (Dietetic)/ 99855-S Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. Functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance leve

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Individual Occupational Requirement (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. Individual Occupational Requirement (IOR) for positions at GS-4 and above: Specialized experience: Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled OR, Education and Training: For GS-3: General experience that provided a familiarity with the subject matter or processes of the broad subject area (i.e. nutrition, food service, etc.) of the occupation or Successful completion of l year of study that included study in medical, health, or related fields. For GS-4: Successful completion of 2 years of study that included at least 12 semester hours in subjects related to the position. For GS-5: Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the position. In addition to the IOR, applicants must meet the specialized experience/education and selective placement factor below: GS-03 grade level: Six months of general experience that demonstrates the ability to perform the work of the position or that provided a familiarity with the nutrition/dietary subject matter and/or processes of this Health Technician (Dietetic) position. Experience may have included documenting dietary information; able to use computer equipment, phone systems, printers, etc.; following verbal and written instructions. This position requires effective communication skills both verbally and in writing and good customer service. OR, Substitution of Education: 1 year above high school with course(s) related to the occupation. Successful completion of one (1) year of study that included study in medical, health or other related fields. This education must have been obtained in an accredited business or technical school, junior college, college, or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of experience and education: An equivalent combination of successfully completed post-high school education and experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. GS-4 grade level: At least six (6) months of specialize experience and six (6) months of general experience that has given you the particular knowledge, skills and abilities required to successfully perform the duties of this Health Technician (Dietetic) position. Specialized experience includes documenting dietary/nutrition information and updating patient records; knowledge of tray assembly area procedures; using dietetics software programs; following verbal and written instructions; and using computer equipment, phone system, and printers. This position requires effective communication skills both verbally and in writing and good customer service. General Experience is any type of work that demonstrates the ability to perform the work of the position or which provides a familiarity with the nutrition environment. OR, Substitution of Education: Successful completion of two (2) years of study that included at least 12 semester hours in subjects directly related to this position A bachelor's degree or four (4) years of education above the high school level with major study or at least 24 semester hours in subjects directly related to the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. OR, Combination of Experience and Education: An equivalent combination of successfully completed post-high school education (beyond the first year) and specialized experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college, or university. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: ability to use computers to retrieve and provide information to team members and knowledge of basic and routine modified diets and is able to provide basic level education and information on therapeutic diets; practicing excellent customer service in all forms of communication, either via telephone, e-mail or in-person. OR, Substitution of Education: Applicants may substitute education for the required experience. To substitute for this experience you must have successfully completed a full 4-years above high school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.(Unofficial transcripts must be submitted. Transcripts must reflect coursework and grades received.) OR, Combination of Experience and Education: Applicants may also combine education and experience to qualify at the GS-5 level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position:CommunicationComputer SkillsCustomer ServiceFood Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Brent Clark
• Phone: 615-225-5456
• Email: [email protected]