The Supervisory Health Technician (Clinical Telehealth) reports directly to the Facility Telehealth coordinator (FTC) and functions as the in-direct supervisor of a team of Health Technicians (Telehealth Clinical) and TH MSA as assigned by the FTC during their absence. The position provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.).

Duties

With duties that may require travel. In addition to the full-performance level duties of a Health Technician (Telehealth Clinical), the incumbent will be involved assisting FTC in developing and making complex assignments and program management in the oversight of a team of Health Technicians (Telehealth Clinical) who may not be stationed at the same location as the incumbent. The Supervisory Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to in-direct supervision, leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. The incumbent maintains responsibility for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility- wide telehealth program. The incumbent is expected to be able to exercise independent judgement and is responsible to regularly provide direct and indirect oversight and guidance to other staff members and will require minimal direct supervision. This supervisory position functions above the full performance level and therefore requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. The higher-level duties associated with this supervisory-level position may include, but are not limited to: providing in-direct supervision to Telehealth team which includes assigning, amending, or rejecting work as consulted with the FTC. Ensuring production and accuracy requirements are met. In coordination with the FTC the incumbent will developed performance plans, recommend standards and ratings, and evaluate performance, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards effecting corrective and disciplinary measures to address conduct and performance issues creating and modifying work schedules to meet anticipated and unanticipated changes in the workload; providing guidance and technical direction relating to the telehealth program and relevant administrative matters to telehealth team as directed by the FTC working with the Facility Telehealth Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program; distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations; monitoring the status and progress of team members' work and directing adjustments in accordance with established priorities; ensuring that instructions on work priorities, methods, deadlines and quality have been met; ensuring that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects; Will collaborate with stakeholders as assigned by the FTC to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system; identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change; Full performance level assignments associated with this position include, but are not limited to: preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; serving as a tele presenter within scope of practice, during clinical video telehealth (CVT) and VVC encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; serving as an imager and data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; completing standardized clinical questionnaires and templates within scope of training and applicable guidelines. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part. (1) Experience and Education. (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification. None May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. Supervisory Health Technician (Telehealth Clinical), GS-9 (1) Experience. One year of experience equivalent to the next lower grade level. (2) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. (b) Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. (c) Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. (d) Ability to develop policy, manage equipment requests, and provide workload analysis.( e) Knowledge of all Connected Care programs and operations. (3) Assignment. At the supervisory level, in addition to the regular clinical and administrative duties of a Health Technician (Telehealth Clinical), the incumbent performs a full range of supervisory duties to include complex assignments and program management in the direct oversight of a team of Health Technicians (Telehealth Clinical). Supervisory duties will include: interviewing and selecting staff; assigning, amending or rejecting work; ensuring production and accuracy requirements are met; the development of performance plans including recommending performance standards and ratings, and conducting regular performance appraisals of staff. Additionally, the incumbent will respond to questions or matters not covered by standards and problems in meeting performance standards and effect corrective and disciplinary measures to address conduct and performance issues; responsible for the creation and modification of work schedules to meet anticipated and unanticipated changes in the workload and to oversee attendance and review and approve leave requests of direct reports ensuring adequate staff is available to perform all needed telehealth duties; involved in the development of policies and standard operating procedures, analyzing program workload, the acquisition and deployment of telehealth equipment. The incumbent will work independently to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Preferred Experience: At least one year of Telehealth experience equivalent at GS-08 level. References: VA Handbook 5005, Part II, Appendix G50. The full performance level of this vacancy is GS-09. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: Maritza Cazares
• Phone: 718-584-9000 X6668
• Email: [email protected]