Duties are performed within a highly complex 120-bed general medical, surgical and psychiatric facility along with 100 bed nursing home. Approximately 1,000,000 outpatient visits are made annually.

Duties

Major Duties Include: Operates the multi-line telephone system to connect incoming and outgoing calls. Operates an Automated Call Distribution phone as well as an NEC Dterm Series I phone. Handles a full range of telephone calls including local, long distance and overseas calls on all rotating shifts, to include weekends and holidays. Is the sole operator during irregular shifts. Swiftly and accurately handles emergencies such as code blue, code green, code orange, etc. Reports to the Fire Department all alarms recorded by the fire alarm system Notifies designated personnel of real and simulated disasters when directed by higher hospital authority. Contacts doctors or other personnel concerned with direct patient care when required by using the information provided on the On-Call list or VistA Phone Display. Announces emergency or other urgent messages over the public address system. Maintains on-call roster of on-call personnel during irregular shifts and provides employee information on all shifts. VA offers a comprehensive total rewards package: HR Specialist Total Rewards Work Schedule: Various rotating shifts, weekends, and holidays Position Description/PD#: Telephone Operator/PD01151A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/03/2023. You may qualify based on your experience and/or education as described below: You will be rated on the following: General Experience: You must have one year of general experience. General experience includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR, Combination: Applicants may also combine education and experience to qualify at this level. Competencies for this position: Communications Security ManagementCritical ThinkingCustomer Service (Clerical/Technical)Telecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves long periods of sitting, reaching, stretching and turning while operating equipment and obtaining access to necessary information. The mental strain from continuously answering incoming calls, some from unusually disturbed people, causes extreme fatigue. Although the work is primarily sedentary in nature in an office environment it requires a high degree of concentration and ability to work under pressure and stress. Incumbent must of a keen sense of hearing in responding to the numerous amounts of calls that are received. Additionally there are times when the station experiences a high volume of telephone calls and callers may be irate because of long waits to receive telephone assistance. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Maria Link
• Phone: (814) 943-8164
• Email: [email protected]