About the Position: Primary office location is at Walter Reed National Military Medical Center (WRNMMC) Bethesda / Montgomery / Maryland, with the environmental being professional as in any typical IT unit. The working hours are any eight (8) hours between 0600 hours to 1800 hours. This position is mostly sedentary office work; however the incumbent is expected to walk about the campus, carry up to 50 lbs, bend, lift.

Duties

Develops, executes and oversees the local Service Delivery Model in order to implement, maintain and support the applications framework. Develops and maintains the Continuity of Operations (COOP) plan for all equipment in the computer operations center for disaster recovery. Develops and maintains the Continuity of Operations (COOP) plan for all equipment in the computer operations center for disaster recovery. Initiates personnel actions for recruiting. Interviews candidates for positions; approves selection of non-supervisory appointment, promotion, or reassignment. Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Coordinates and integrates contractor work schedules and processes with work of subordinates or others. Ensures reliable and availability of applications in order to develop solutions to complex operational problems and to evaluate the feasibility of implementing new technologies in the organization. Interprets and evaluates performance data and isolates potential sources of performance problems. Provides advice and guidance by implementing local IT security policies and procedures, and in the development and operation of network systems at the organization. Adapts and implements systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational objectives; and evaluates and recommends selection of new systems diagnostic tools.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position requires the incumbent to have tuberculosis testing.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• Position is required to obtain CompTIA IAM Level III certification in accordance with DOD 8570.01-M, for all personnel who perform IA functions must be certified and trained to baseline requirements to perform the duty.
• Position is required to work overtime.
• Required to work other than normal duty hours to include evenings, weekends and/or holidays.
• Position is subject to be recalled to duty; and, will be on-call and the back-up on-call for all IT management functional support.
• Position is required to submit an OGE-450 financial disclosure statement upon entering the position and annually as required.
• Position is required to have a preemployment physical and follow-up annual examinations to support the ability to discern colors, contrast and depth.
• This position has been designated “Mission Essential”. In the event of severe weather conditions or other such emergency type situations the incumbent may be required to report to work or remain at work as scheduled to support mission operations.
• May be required to obtain necessary immunizations (i.e., Hepatitis B, annual influenza) unless exempted by a physician.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Supervisory IT Specialist (SysAdmin): Specialized and Other Experience: One year of specialized experience which includes maintaining the functionality and operation of all Information Technology (IT) within a Medical Treatment Facility; planning and coordinating the installation of new products or equipment such as servers and works closely with vendors to ensure seamless implementation; recommending additional components to improve overall systems performance; developing technology strategies to align with mission objectives. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring. You will be evaluated on the basis of your level of competency in the following areas: Oral CommunicationProblem SolvingSystem Administration Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).

Contacts

• Address JT-DHA-DDAAFF DHA NCR MKT-WR NATL MIL MED CTR DO NOT MAIL Bethesda, MD 20889 US
• Name: Army Applicant Help Desk