As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed. You will also play a key role in supporting critical investigations by maintaining overall operational efficiency. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science, and more to safeguard information across the FBI, as well as for our domestic and international law enforcement partners.

Duties

As a Customer Support IT Specialist you will: Provides technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office. Serves as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity. Reviews operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services. Maintains and updates inventory of computer equipment and identifies their configuration and location within the office. Supports the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems. Note (GS 7/9): On large scale projects, IT Specialists usually participate as a primary team member along with other IT Specialists and user representatives. At the GS 07 level, he/she is typically assigned a portion of the overall project or a critical aspect of the project. At the GS 09 level he/she is typically assigned a major portion of the overall project or a critical aspect of the project.

Requirements

Qualifications

Specialized Experience (SE): In order for you to qualify based on Specialized Experience (SE) alone, you must possess the SE listed below in order to qualify for the various GS levels. Please ensure all specialized experience can be identified in your resume. GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below: Provided routine support regarding administrative and/or technical matters related to IT programs and/or services. Performed routine system diagnostics and analyzed any potential problems or issues. Provided some limited training to users regarding basic utilization of computer equipment. GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below: Analyzed end user requests and determined correct resolution to the problem. Troubleshot complex computer malfunctions. Prepared for and assisted in initial "start-up" of new equipment and software. GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below: Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems. Diagnosed and resolved system problems by analyzing problems and issues. Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below: Managed short and long-range IT projects. Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems. Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

Education

Education may be substituted for SE, and all degrees must be from an accredited college or university. Transcripts are required when qualifying based on education.

GS-07: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-09: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

GS-12: Education may not be substituted for specialized experience at this grade level.

Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Contacts

• Address Federal Bureau of Investigation 935 Pennsylvania Ave, NW Washington, DC 20535 US
• Name: Human Resources Field Office Staffing
• Email: [email protected]