This position serves as an IT Specialist for the National Parks of Upstate New York. The management and support of Information Technology for the Upstate New York Harbor sub-cluster (UNY) is provided by the Office of Business Manager of the Upstate New York Parks. Duty station will be established upon selection from locations listed on announcement.. Only applications submitted by 11:59 PM EST when the applicant cut-off is reached (or closing date) will be considered.

Duties

This position is comprised of Saratoga NHP, Fort Stanwix NM, Women's Rights NHP, Harriet Tubman NHP, and Erie Canalway NHC, for about 80 employees. The network is a rural Area Network consisting of over 10 LAN segments connected to the National Park Service (NPS) WAN. This position serves as an IT Specialist providing on-site and remote desktop support for all sites located throughout upstate New York servicing area. The position is a member of a highly professional team that is responsible for providing all information technology, network, and telecommunications support to members of the UNY sub-cluster. The main duties of the position include setting up, configuring, and maintaining all hardware and software deployed throughout upstate New York servicing area; providing desktop and remote support, maintenance and setup for all end users in a variety of facets ; providing installation, configuration and training to these employees on various IT topics including the use of Commercial-off-the-Shelf (COTS) and in- house(NPS) software applications; working with project managers on a variety of projects where you will sometimes be required to be the lead IT representative; and in general, researching, discovering, and applying IT Solutions for a variety of business problems. Other duties of the position include supporting the IT Management team in applying and enforcing IT Security policies; installing and monitoring network management tools and utilities; and assisting the Telecommunications Manager in monitoring the telecommunications infrastructure and network. The work does require some physical aspect, lifting and moving equipment, light cable installation and some evening and weekend hours. Duties will be developmental in nature when filled below the full performance level.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-09/21/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-11 grade level, you must possess BOTH the basic education requirement AND meet the specialized experience requirements listed below by close of the announcement. BASIC REQUIREMENT: This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. EDUCATION: Possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a Ph.D. or equivalent doctoral degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. YOU MUST INCLUDE TRANSCRIPTS. OR EXPERIENCE: Have IT-related experience demonstrating each of the four competencies listed below. The experience is equivalent to the GS-09 level of proficiency for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND SPECIALIZED EXPERIENCE REQUIREMENT: One year of specialized experience equivalent to at least the GS-9 level in the Federal service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience may include but is not limited to the following: Specialized experience is defined as: 1) Troubleshoots system and equipment errors and connectivity problems and resolves most problems; 2) Research of problem trends and resolutions relating to customer support requirements and making resolution recommendations to the new supervisor; 3) Accountability for IT equipment and light lifting for replacing IT equipment; 4) Analyzes program specifications, actions required, prepares flow charts and modifies job control language to fit each local situation; 5) Tests and debugs completed applications and writes and maintains user instructions; 6) Developed, monitored, and ensured completion of project plans, tasks, timelines; 7) Conducting formal and or informal training. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Fort Stanwix National Monument 112 East Park Street Rome, NY 13440 US
• Name: Felecia Burns-Fleming
• Phone: 000-000-0000
• Email: [email protected]