The General Services Administration is interested in attracting the best talent for our diverse cadre of SES members from within GSA, the Federal government and the private sector. Please review this announcement in its entirety on how to apply.

Duties

The Chief Customer Officer (CCO) for the General Services Administration (GSA) is responsible for the vision and administration of the strategy around how individuals interact with GSA products and services to ensure customer success. As the head of the Office of Customer Experience (OCE), the CCO focuses on transforming GSA's understanding of its customers; streamlining service delivery; and creating a customer-centric agency, enabling leadership to make data-driven decisions to improve customer service delivery. GSA’s customers range from small businesses seeking federal contracts, members of the public trying to find government services, agencies looking to procure compliant and cost-effective goods and services, and tenants working in innovative workplaces.

Requirements

• Resume-based hiring method
• Resume must not exceed 5 pages, including an optional cover letter
• Application must be received by the closing date of the announcement
• Veterans preference is not applicable to the SES
• Applicants must be U.S. Citizens
• Apply online (See How to Apply section)

Qualifications

All applicants must meet the Mandatory Technical and Executive Core Qualification requirements listed below to be eligible for consideration. Eligibility will be based on a clear demonstration that the applicant's training and experience are of the scope, quality and level of responsibility sufficient to successfully perform the duties and responsibilities of this executive position. Your resume must show possession of the Executive Core Qualifications (ECQ's) listed below but must not address the ECQ’s through separate narrative responses.You must submit a supplemental statement that separately addresses each of the Mandatory Technical Competencies (MTC’s) listed below. Your resume should also corroborate your possession of the MTC's. Your application will not be considered if you fail to submit this supplemental statement.Please see the "Required Documents" section below for complete instructions on the content and format of your application package. MANDATORY TECHNICAL COMPETENCIES: 1. Demonstrated ability to develop and implement a vision that incorporates the voice of the customer into key organizational goals, priorities and values.2. Demonstrated ability to engage employees at all levels, inspiring customer empathy in all work streams and linking individual responsibilities back to customer experience mission. EXECUTIVE CORE QUALIFICATIONS (ECQs)1.  Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.2.  Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.3.  Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.4.  Business Acumen - This core qualification involves the ability to manage human, financial, and information resources strategically.5.  Building Coalitions - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.For guidance on how to address the ECQ's in the context of your resume, please refer to page 29 of the "Guide to SES Qualifications" at: http://www.opm.gov/ses/references/GuidetoSESQuals_2012.pdf.

Contacts

• Address GSA, Office of Customer Experience General Services Administration Office of Human Resources Management 1800 F Street NW Washington, District of Columbia 20405 United States
• Name: Angelina Gerst-Provoteaux
• Phone: 000-000-0000
• Email: [email protected]