Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as Chief, Customer Support in administering all aspects of the section.

Duties

Plans, directs, and controls all aspects of the Customer Support programs for both Active Guard Reserve (AGR) and unit reservists Ensures accuracy of Personnel Data System (PDS) and performs functional review of data reliability Serves as advisor to commanders on Human Resources (military) programs Provides Human Resources management (military) advisory services to commanders and staff on all Customer Support programs May be required to perform Installation Personnel Readiness duties and/or assist as directed

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Work may require travel away from the normal duty station on military or commercial aircraft
• Work schedule will be aligned to allow incumbent to fully participate during Unit Training Assemblies and Annual Tours
• The incumbent may be required to work an uncommon tour of duty
• This is a TERM position not to exceed September 30, 2025

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions, 0201 Series. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes : Knowledge of military personnel policies, procedures, rules, guidelines, publications, etc. to understand respective programs and services provided. Knowledge of mission and unit is essential. Knowledge of and understand the civilian personnel guidelines and master labor agreement with sufficient detail to converse with specialists from the servicing Consolidated Civilian Personnel Office (CCPO) and/or officials from employee bargaining unit. Knowledge of and the ability communicate orally in order to conduct briefings, give instruction and resolve dispute. Must have ability to write with clarity. Knowledge and skill in using the automated systems, personal computers, and software employed in order to make reports, correspondence, and extract data from these systems. Knowledge of Installation Personnel Readiness programs OR EDUCATION: Successful completion of a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. NOTE: You must submit a copy of your transcripts with your application. OR COMBINATION OF EXPERIENCE AND EDUCATION: Successful completion of at least one year of progressively higher level graduate education, but have not obtained a master's or equivalent graduate degree. Therefore, a combination of experience and education. NOTE: You must submit a copy of your transcripts with your application. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: In-depth knowledge of military personnel policies, procedures, rules, guidelines, and publications. Knowledge of unit mission. Comprehensive knowledge of automated systems, personal computers, and software. Ability to analyze data/products. Understand civilian personnel guidelines and the master labor agreement. Knowledge of Installation Personnel Readiness programs. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Whiteman AFB 702 8th Street Bldg 604, Suite B Whiteman AFB, MO 35305 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]