The incumbent supervises a team of Passport Specialists in Bureau of Consular Affairs' New York Passport Agency (CA/PPT/NY). Under supervision of the Adjudication Manager, the incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals, as provided by U.S. laws and regulations.   

Duties

Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed. Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance. Assists in the development and delivery of fraud training for agency/ center staff and works with the Fraud Program Manager (FPM) to provide additional fraud prevention training if the review of subordinates’ work indicates the need. In conjunction with the Customer Service Manager (CSMs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice. Assists the Customer Service Analysts in implementing training programs within the region for passport agency/center employees, managers, and acceptance agents.

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.   NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. GS-12: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Experience assigning, reviewing, and supervising the work of others; Experience adjudicating passport applications that are received from either across the United States or from customers applying in person at a service window for a facility that covers a multi state/multi territory region; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Experience reviewing, investigating, and/or re adjudicating problematic and potentially fraudulent applications.

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 600 19th Street, N.W. Attn: CA/EX/HRD Washington, District of Columbia 20520 United States
• Name: Marquis Brock-Smith
• Phone: 1-771-204-3233
• Email: [email protected]