This position is located with the Prosthetic and Sensory Aids Service (PSAS) of the George E. Wahlen VAMC. The position processes orders for the prescription of prosthetics, sensory aids and durable medical equipment and/or services while performing customer services in addition to clerical and administrative duties to accomplish VA's mission to serve Veterans and their families.

Duties

Duties include but are not limited to: Answers phones and directs callers to appropriate staff. Takes messages off voicemail and returns phone calls within 24 hours. Receives, opens, reviews, and distributes all incoming mail. Mails out equipment and correspondence. Delivers misdirected mail received in Prosthetics for other services. Perform timekeeper duties as needed in the absence of primary and secondary timekeepers. Provides medical equipment. Documents transaction in patient medical record. Generate a variety of reports and correspondence as directed. Ensures privacy laws are not violated with transmittal of sensitive information. Provides patient care/support to an adult population. Within the broad categories, the incumbent must tailor the patient care/support services to meet the specialized need(s) of the individual patient. Displays a positive image. Interacts warmly with all stakeholders, clinicians, veterans, family members, and vendors. Be highly motivated to seek ways to expedite patient processing, accomplish the VA mission and adapt to the ever-changing world of health care. Work Schedule: Monday - Friday 8:00 am to 4:30 pm Position Description Title/PD#: Prosthetic Clerk/PD14013A Physical Requirements: The work requires some physical exertion. There may be recurring lifting and moving of moderately heavy or bulky items such as wheelchairs or other durable medical equipment. Repetitive bending over and twisting will be required. Most work will be completed sitting in an office chair at a workstation.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience GS-05: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Answers phones and directs callers to appropriate staff. Takes messages off voicemail and returns phone calls within 24 hours. Receives, opens, reviews, and distributes all incoming mail. Mails out equipment and correspondence. Delivers misdirected mail received in Prosthetics for other services. Perform timekeeper duties as needed in the absence of primary and secondary timekeepers. Provides medical equipment. Documents transaction in patient medical record. Generate a variety of reports and correspondence as directed. Ensures privacy laws are not violated with transmittal of sensitive information. Provides patient care/support to an adult population. Within the broad categories, the incumbent must tailor the patient care/support services to meet the specialized need(s) of the individual patient. Displays a positive image. Interacts warmly with all stakeholders, clinicians, veterans, family members, and vendors. Be highly motivated to seek ways to expedite patient processing, accomplish the VA mission and adapt to the ever-changing world of health care. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA SALT LAKE CITY HCS 500 Foothill Drive Salt Lake City, UT 84148 US
• Name: Erin Brooks
• Phone: 720-723-4803
• Email: [email protected]