This position is located in Yellowstone National Park, in the Computer Support within the Administration Division. Open to the first 60 applicants or until 09/11/2023 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Government housing may be available.

Duties

Serves as part of the IT Support team under the Supervisory IT Specialist providing Tier 1 (Basic), Tier 2 (Medium), and Tier 3 (Advanced) Help Desk Support for Customers and network issues. Installs, maintains, and replaces network switches and equipment following NPS and DOI standard procedures. Maintains and supports Active Directory and email accounts for Yellowstone. Supports network servers, network data storage devices, and network data backup systems.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-09/11/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-11 grade level, you must possess at least one year of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: l) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. Examples of Specialized Experience for this position include: performing regular and recurring assignments such as providing assistance and support relative to system configuration; assisting higher graded specialists in identifying and resolving recurring and routine IT issues, assists with authoring and executing configuration test plans, monitoring and troubleshooting systems availability; identifying and correcting system vulnerabilities and monitoring back-up systems; and advising customers on topics related to information security. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least a Ph.D. or equivalent doctoral degree or 3 years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. This education must be in a related field (computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management) or a degree that provided a minimum of 24 semester hours in one or more of the fields listed and required the development or adaptation of applications, systems, or networks. You must include transcripts with your application materials. -OR- Successful completion of a combination of education and experience as described above. For example, 6 months specialized experience and two and a half years of progressively higher graduate level education. You must include transcripts with your application materials. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Yellowstone National Park PO Box 168 Yellowstone National Park, WY 82190 US
• Name: Gail Mason
• Phone: 307-344-2050
• Email: [email protected]