The incumbent works at the VA Palo Alto Health Care System in one of the Divisions: Palo Alto, Livermore, or Menlo Park. The position is under Patient Administration Support Service and is expected to work closely with all members of the health care team and will receive program direction and guidance from the team's leadership, i.e., MSA Supervisor, nurse manager and/or medical director. The VAPAHCS uses a practice group concept that combines managed care and primary care treatment models.

Duties

The Lead MSA monitors and makes work assignments in both the Clinical and Call Center settings, provides input on performance, resolves daily workplace issues and maintains efficient workflow assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; Organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Work Schedule: Monday- Friday 0800-1630 Telework: No - Position not suitable Virtual: This is not a virtual position. Relocation/Recruitment Incentives: May be authorized to highly qualified applicants Financial Disclosure Report: Not required Salary is dependent on worksite location: Livermore GS7 $66,889 - $86,954 Menlo Park GS7 $72,148 - $93,791 Palo Alto GS7 $72,148 - $93,791

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience at the next lower level (GS-06). Physical Requirements. Must be able to successfully complete a pre-employment physical. English Language Proficiency. Lead MSA's must be proficient in spoken and written English in accordance with VA Handbook 5005, part II chapter 3, section A, Paragraph 3j.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Specialized Experience: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Specialized experience is work that has been performed independently as it relates to the general supervision of AMSA's, which includes: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of medical appointments; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between AMSA's and staff in order to resolve day-to-day conflicts. Grade Determinations: GS-7 Lead MSA Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.2. Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations.3. Ability to provide staff development and training.4. Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work.5. Ability to review and monitor data to ensure all reports are complete and accurate. References: VA Handbook 5005/53, PART II, APPENDIX G45. This can be found in the local Human Resources Office.The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07. Physical Requirements: Light lifting (under 15 pounds); light carrying (under 15 pounds); use of fingers; walking (various hours); standing (various hours); near vision (correctable 13' t0 16' to Jaeger 1 to 4); far vision ( correctable in one eye to 20/20 and to 20/40 in the other; hearing (aid permitted); mental and emotional stability required.

Education

There is no educational substitution at this grade level.

Contacts

• Address Palo Alto VA Medical Center 3801 Miranda Avenue Palo Alto, CA 94304 US
• Name: Roger Brown
• Email: [email protected]