Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to manage the Customer Service Section of the military personnel record unit providing customer service to all military personnel, retirees, 100% disabled Veterans, and their dependents.

Duties

Manages the accountability, maintenance, control, filing, and disposition of over 3,500 Unit Personnel Records Groups (UPRGs) records. Directs, evaluates, creates, maintains, and audits personnel records. Provides assistance and counseling to Military Personnel Flight (MPF) customers on various personnel programs, to include information or application procedures on various military subjects. Responsible for the personnel management functions of the section including determination of personnel requirements, evaluation of subordinates, participating in employee promotions, employee career developments and appraisals, reviews, training, special awards, and recognition. Acts as primary manager for the Defense Enrollment Eligibility Reporting System (DEERS).

Requirements

• U.S. Citizenship is required
• Male must be registered for Selective Service, see www.sss.gov
• The position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Relocation costs or other incentives may be available and considered by the organization.
• This position may require travel.
• This position may require drug testing and the candidate may be subject to passing a drug test upon selection.
• Selectee is expected to be granted with and/or maintain the appropriate security clearance required for the position.
• Selectee may be required to serve a probationary or trial period.
• Work occasionally requires travel away from the normal duty station in order to administer tests to personnel assigned to Geographically Separated Units.
• Personal data to which the incumbent has access, are controlled by the Privacy Act of 1974 and must be safeguarded appropriately.
• The actual work performed in this position has been reviewed and determined that it does not meet any of the exemption criteria defined in 5 CFR 551. This position has been designated as non exempt.
• Must be able to obtain and maintain the appropriate security clearance.
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft.

Qualifications

Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, clerical and administrative support positions. Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. SPECIALIZED EXPERIENCE: Applicants must have at least one year (52 weeks) of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes knowledge of a wide range of principles concepts, rules, laws, directives, and practices in HR military personnel function, and skill in applying this knowledge to difficult and complex work assignments. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-?grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of Air Force instructions and guidance as they relate to personnel actions. Thorough knowledge of Air Force personnel regulations as they relate to DoD instructions. Knowledge of the organization, mission, functions and operations of the installation services, ES functions and tenants. Knowledge of the interrelationships of military personnel programs sufficient to properly refer management and service members for assistance and technical problem solving. Knowledge of the automated systems supporting military personnel programs and ability to input and retrieve data for studies and reports. Knowledge of Officer and Airman classification systems and procedures, knowledge of the procedures to remedy discrepancies in the military computer systems. Knowledge of entitlements of active duty airman and retired benefits to give briefings when needed. Thorough knowledge of changes in legislature and higher headquarters polices, and properly identifies changes that pertain to policies of installation. Skill in written communications to present briefings, prepare correspondence, general office administrative and clerical procedures. Skill in dealing with customers, employees, and supervisors. Ability to analyze facts, identify problems, report findings, make conclusions, and recommend corrective or other appropriate actions. Ability to interpret and apply regulations, procedures, and/or precedents to provide advice and solve specific problems. Ability to use personal computers and various software applications in support of military personnel. Ability to research previous guidance and identify documentation for use in developing appropriate recommendations for improved operations of the MPF. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Hanscom AFB 20 Schilling Circle Bldg 1305 Hanscom AFB, MA 01731 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]