The Communications Specialist position is aligned under the Connected Care Service and supervised by the Connected Care Program Manager.

Duties

Skills to facilitate, negotiate, and mitigate SM and MHV-related challenges. Skill in interpersonal communication to provide assistance and technical advice to individuals and groups from varied backgrounds. The incumbent develops and maintains effective relationships with all individuals, including those who may present barriers to program success, while maintaining sensitivity to cultural diversity, race, gender, disabilities, and other individual differences. Knowledge of software programs and skill in automated data processing applications, e.g., desktop publishing, graphics, etc. to be able to design, establish, and operate in the function of state-of-the-art personal computer equipment. Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication. Knowledge of a wide range of concepts and practices relating to the basic process of administration, the principles and standards of management and the techniques of organization, direction, coordination, and control. Skill, knowledge and ability to analyze a variety of research reports, studies, fact sheets, and other documents and translate from analytical to commonly understood language. Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues, barriers and challenges of a procedural or factual nature concerning the efficiency and effectiveness of program operations. Ability to adapt qualitative and quantitative analytical techniques to the measurement and improvement of program effectiveness and/or organizational productivity. Work Schedule: Monday-Friday 7:30AM-4:00PM Telework: Available at Supervisor discretion Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD007290 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Travel Required: Travel to CBOC's and Outreach events required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/06/2023. Time-In-Grade Requirement GS11: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS11: You must have one year of specialized experience equivalent to at least the next lower grade GS09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Manages multiple projects 2) Evaluates the impact on the clinical and business workflow and processes. 3) Conducts training sessions with both staff and patients on a continual basis. 4) Oversees MHV's online presence and web content. 5) Establishes strategies to meet goals.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you possess a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Masters degree related to Communication Specialist. Preferred Preference: MUST have a valid drivers License Time-In-Grade Requirement GS 09: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS 09: You must have one year of specialized experience equivalent to at least the next lower grade GS 07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Effectively solve problems before they have an adverse impact on the organization 2) Formulates marketing strategy from research, reports, products and organizational data. 3) Routinely displays courteous and respectful behavior during training sessions with both staff and patients on a continual basis. 4) Oversees MHV's online presence and web content. 5) Establishes strategies to meet goals. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you possess a PhD. or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Masters degree related to Communication Specialist. You will be rated on the following Competencies for this position: CommunicationCreativity and InnovationPartneringProject Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Erie VA Medical Center 135 East 38th Street Erie, PA 16504 US
• Name: Krystal Jancze
• Phone: (412) 822-2222
• Email: [email protected]