The Clerk's Office is seeking an individual looking for a challenging, interesting, and rewarding career in court administration to serve as the Director of Operations in the Clerk's Office.

Duties

The Director of Operations is responsible for managing the day-to-day work of the Clerk's Office Operations Division which includes case administration, court services, and mail and records. The Director of Operations works closely with the Clerk of Court, Chief Deputy Clerk, and other members of the leadership team in managing case administration processes and procedures as well as training, developing, and evaluating staff. The Director of Operations reports to the Chief Deputy Clerk. REPRESENTATIVE DUTIES Manage, develop, and mentor supervisory and other staff members, including establishing standards, assigning and reviewing work, evaluating performance, and handling disciplinary actions. Establish work procedures, conduct staff meetings, provide information, delegate work fairly and consistently, and reallocate staff and other resources as needed. Oversee work products and processes and provide guidance as required. Monitor and evaluate the quality of work, level of compliance, and staff activities within the Operations Division. Ensure staff members receive process and procedural systems training, including initial, updated, or remedial training. Initiate, develop, direct, and supervise long- and short-term projects and strategic planning. Initiate, recommend, and assist with the development of strategies, plans, actions, policies, standards, rules, and procedures related to operations. Adjust priorities and deadlines, as needed, for the completion of goals and coordinate work schedules and coverage needs within the Operations Division. Plan and implement processes and protocols to ensure business continuity of essential functions consistent with the Court's emergency planning and preparedness program. Research and analyze data, prepare comprehensive reports and presentations, and develop and implement programs. Communicate and respond directly to requests from judges, senior managers, and staff of the Court. Consult with and provide advice, guidance, and recommended action to judges, senior managers, and staff of the Court regarding Clerk's Office operations, strategic and project development and management, data analysis and process improvements, management of the Court's electronic case management system, case management, and compliance with procurement and payment certification regulations. Develop and facilitate presentations, including visual presentations, for judges or staff regarding special projects or topics. Serve as a liaison with information technology staff on Operations Division needs, including participating in the development, testing, implementation, and evaluation of new or enhanced IT and case management systems. Coordinate and facilitate office-wide and division-specific advisory groups, working teams, project teams or meetings of similar groups impacting Clerk's Office operations. Represent the Court and/or Clerk's Office in judiciary-wide initiatives, meetings, and conferences, which may require travel on occasion. Communicate and respond to judges, chambers staff, and management requests regarding court operations. Answer procedural questions for judges, staff, and the public. Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing excellent customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Facilitate resolution of complex and sensitive matters with judges, managers, unit executives, supervisors, and Court staff, while maintaining confidentiality. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and Court confidentiality requirements. Always demonstrate sound ethics and good judgment. Display a careful and deliberate approach in handling confidential information in a variety of contexts. May serve as certifying officer for financial payments in the absence of the Clerk of Court or Chief Deputy Clerk. Provide after-hours and emergency coverage as well as continuity of operations support as needed. Other duties and responsibilities as assigned.

Requirements

Qualifications

EXPERIENCE AND QUALIFICATIONS The position requires a minimum of three years of progressively responsible administrative, professional, technical, supervisory, or managerial experience that provided an opportunity to gain: skill in developing the interpersonal work relationships needed to lead a team of employees, the ability to exercise mature judgment, and thorough knowledge of the basic concepts, principles, and theories of management and the ability to understand the managerial policies applicable to the Clerk's Office. MINIMUM QUALIFICATIONS: Completion of a bachelor's degree from an accredited college or university. Demonstrated interpersonal and leadership skills. Demonstrated ability to assume and delegate responsibility. Demonstrated communication (oral and written) skills. PREFERRED QUALIFICATIONS: Juris doctor degree from an ABA-approved law school or a graduate degree in public administration, business administration, management, or a related field. Complex case management experience and/or management experience in a federal court. Significant knowledge of office automation and electronic case management filing systems.

Education

Completion of a bachelor's degree from an accredited college or university.

Contacts

• Address US Court of Appeals for the Eleventh Circuit 56 Forsyth Street, N.W. Atlanta, GA 30303-2289 US
• Name: Human Resources
• Phone: (404) 335-6202
• Email: [email protected]