The Supervisory Field Examiner (Coach) position is located within the Fiduciary Hub under the Indianapolis VA Regional Benefits Office. The Fiduciary Coach is an integral part of the Fiduciary Hub supervisory team and supervises one of the teams within the Fiduciary Hub.

Requirements

• Financial Disclosure is required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/07/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Applicants must have one year of Specialized Experience which was equivalent to the GS-12 level or above in the normal line of progression within the organization. Specialized experience is demonstrated experience, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of this position. Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression or must be related to the work of the position advertised and must be reflected in resume. Examples of specialized experience would typically include, but are not limited to: Coaching, counseling, or training employees. Planning, assigning, and reviewing work of subordinates with authority over the work product. Researching laws, regulations, and Federal legislation in applying full range of Veterans' benefits programs to assist Veterans, their beneficiaries, and representatives. Effective written communication to audiences of various backgrounds. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Supervisory/Managerial Abilities: Candidates must also demonstrate experience or training they possess, or have the potential to develop, the quality of successful supervision as follows: The incumbent is responsible for managing the workload and adhering to the division priorities and timeliness constraints. The incumbent works independently or on a team with peers, to discuss changes, issue instructions and provide technical guidance. Generally, all work is performed on the incumbent's own initiative and responsibility. Supervisory controls are exercised through regular quality reviews and random periodic spot checks. Analyzes and interprets laws, regulations, and rules as they affect the establishment of new policies, procedures, and methods of operation. Exercises a high degree of judgment in addressing work issues -- where the nature of the work itself requires the ability to analyze, interpret, and apply judgment -- so that consistently correct actions are accomplished in a situation where existing guidelines do not readily yield identical decisions on even somewhat similar facts. Understands the relationship of tasks routinely assigned to the clerical support staff and Field Examiners, to effectively plan and assign work to the team. Demonstrates expertise in all phases of the Fiduciary activity that he/she directs, and, as needed, develops ways to improve production or increase the quality of work. Makes recommendations concerning workload management, the optimum mix of staff in consideration of operating costs and program effectiveness, introduction of improvements to work methods and processes. He/she must coordinate with other teams' coaches to redirect staff as needed to meet increased workload demands in those other teams. Plans and assigns work priorities for his/her subordinates -- usually a work team of approximately ten to fifteen administrative employees ranging from GS-5 to GS-12 -- and has final technical authority over the final work product. Responsible for administrative actions affecting the team and provides advice, counsel, and instruction to individual employees of the team on both technical and administrative matters. Responsible for personnel administration and actions (e.g., develops performance plans and evaluates subordinates' performance, interviews, and makes recommendations for position appointments, promotions, or reassignments; hears and resolves employee complaints, effects disciplinary actions, and identifies training needs). Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary and is usually performed in an office setting. There may be some walking, standing and carrying light items such as paper, books or files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Indianapolis Regional Benefit Office 575 N Pennsylvania St Indianapolis, IN 46204 US
• Name: Stephanie Enriquez
• Phone: (313) 596-7218
• Email: [email protected]