This position is located at the Jesse Brown VA Medical Center, Chicago, IL, with a complexity level of a 1B facility. The Lead Health Technician (Clinical Telehealth) provides direct leadership to a team of Telehealth Clinical Technicians as well was leading initiatives designed to improve the delivery of care to Veterans using telehealth.

Duties

The Lead Health Technician (Telehealth Clinical) provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth. The incumbent provides high level support, training, and advanced management of telehealth operations. Duties include but are not limited to: Leads a team of telehealth staff by providing guidance and technical direction relating to the telehealth program. Works with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities. Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations. Monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities. Provides on-the-job training to new employees. Provides information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs; reporting to the supervisor on training needs of employees and conduct or performance issues. Resolves simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official. Identifies and recommends ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Reviews quality and performance data for Telehealth programs effectiveness and satisfaction and developing process improvements as required. Coordinates with vendors, Biomed and IT to upgrade and or replace Telehealth technologies to minimize impact on patient care. Gather, compile and analyze data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership. Serve as a telepresenter and Telehealth Imager within scope of practice, during clinical video telehealth (CVT), store and forward and VVC encounters. Other duties as assigned Work Schedule: Monday - Friday, 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Lead Health Technician (Telehealth Clinical)/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements within 30 calendar days following the closing date of this announcement, 01/27/2022. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005/96, part II, chapter 3, section A, paragraph 3. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Grade Determinations: In addition to the basic requirements above, you must meet the Grade determinations below. Experience GS 8 Level: You must possess one year of experience equivalent to the next lower grade level GS 7 in the federal service. Experience may include but is not limited to: Monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes; responsible for advanced telehealth technical support to patients, staff and providers; provide technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provide instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. In addition to the experience above, the candidate must demonstrate all the following KSAs. (a) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. (b) Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. (c) Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. (d) Knowledge of quality control and assurance procedures and principles of performance improvement. (e) Skill in the assessment and resolution of complex workload capture issues using multiple data sources. (f) Ability to develop and compose complex written instructions. (g) Knowledge of analytical and evaluative processes to independently resolve complex issues. References: VA Handbook 5005/96, Part II, Appendix G50, Health Tech (Telehealth Clinical). This can be found in the local Human Resources Office. The full performance level of this vacancy is GS- 8. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Gemil Lewis
• Phone: 910-488-2120
• Email: [email protected]