This position is located within the Naval Station Great Lakes, specifically the Specialty Retail Branch that may include Morale, Welfare and Recreation (MWR) special events, MWR information/resources, divisional/command events, off site retail sales, recreational rental equipment, resale tickets, staffing MWR recreation centers, and other similar MWR recreational services including grab-n-go snack bar operations and movies.

Duties

Provides oversight of activities and provides necessary services to authorized patrons, including general information and support of Specialty Retail programs. Provides information concerning facilities and operation. Ensures adherence to regulations and safety procedures. Monitors and checks the security of premises and cleanliness of the facility. May assist in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed. May operate a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale and program registration, receive payments and make change, assist with on-line retail sales. Provides customer service and greets patrons in person and by answering the telephone; takes message and handles customer requests or referrals to the appropriate staff member. All of the abovementioned tasks relate to the Specialty Retail program delivery, e.g., inventory control, equipment inspection, restocking, point of sale system operation, and cash handling. Adheres to NAVMED P-5010 sanitation requirements. Provides support for Specialty Retail program/event set up and break down. Performs other related duties as assigned.

Requirements

• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be. resolved as a condition of employment.
• Must have or be able to obtain and maintain a security clearance.
• Must pass all applicable records and background check.

Qualifications

Must be able to learn MWR policies rules and regulations, involving the Specialty Retail program. Must have ability to communicate orally and in writing. Obtain Emergency First Responder or CPR certification, Food Handlers and CARE training, where applicable within the first 90 days of employment. Factor 1: Knowledge Required by the Position Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides. Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc. Basic computer operations and keyboarding skills to include operation of point of sale systems as well as desktop computers. Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division. Basic customer services delivery methods to identify customer needs, delivery expected service, and/or resolve routine customer issues. Basic understanding of elements of the Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity. Factor II: Supervisory Controls Work is often performed independently under the specific direction of the Community Recreation Director, specific activity manager, and/or other identified lead positions. Occasionally, minor decision making may be required as unusual situations arise if supervisor is not available for consultation. Assistance is available when needed. Factor III: Guidelines Follows published standard operating procedures, checklists, and verbal instructions from supervisor. Factor IV: Complexity Specialty Retail is made up of a variety of MWR facilities and activities. Facilities and program delivery areas may be scatted throughout the installation. Specialty Retail encompasses many different and unrelated processes, methods, and procedures and must be carefully managed to ensure efficiency and effectiveness. The size, nature, and scope of the program requires decisions that take into account such things as participants' interests and needs, or last-minute problems that require adjustments in schedules. Decisions regarding what work needs to be done and how are easily made based on information readily available. Employee is required to use judgement in making adaptations to basic program delivery to conform to the needs of participants. More serious questions and problems are referred to the supervisor for decision. Factor V. Scope and Effect Work affects the success of the Navy mission. A well-rounded Specialty Retail program contributes to individual, family, unit, community, and Navy resilience by directly impacting social, physical, environmental, spiritual, psychological, and behavior fitness; and indirectly influencing nutritional and medical fitness. Factor VI. Personal Contacts Personal contacts take place in moderately structured settings and tend to be routine and recurring in nature. Contacts include Community Recreation facility customers, program participants, military and civilian personnel who provide services and assistance, and volunteers and other staff members. Factor VII. Purpose of Contacts Contract with customers is for the purpose of determining their needs and interests and delivering the expected service. Contact with service providers, volunteers, and other staff members is for the purpose of relaying information, coordinating efforts, and delivering the expected service. Factor VIII. Physical Demands Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 50 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, boxes, rental equipment, and cases of food/beverage items. Work may require pushing/pulling of platform carts loaded with apparel boxes, bins or beverages cases. Factor IX. Work Environment Incumbent may work in multiple Specialty Retail facilities. Work is primarily performed indoors; however, may require some outdoor work from time to time. Expect everyday risks and discomforts associated with the work environment and/or the specific activities to which assigned. Work schedule is flexible and will vary as required by the needs of the program to include night, weekend, and holiday shifts as well as split days off.

Education

High school diploma or GED required

Contacts

• Address
• Name: CNRMA NAF HRO
• Email: [email protected]