This position is aligned under Patient Care Services and supports staff and Veterans in the Intensive Community Mental Health Recovery (ICMHR) program so that effective and efficient access to mental healthcare services is provided. The incumbent serves as the Program Support Assistant to the ICMHR Program. The incumbent is responsible for all administrative records and data collection for the ICMHR Program.

Duties

Major duties include but are not limited to: This position also provides general administrative support on an as needed basis to the Mental Health Integrated Care Community (MH ICC). This position requires excellent oral and written communication skills and the ability to work with limited direction. In addition, strong customer service skills are needed for both telephone and personal interactions with Veterans, families, and staff. Accuracy, timeliness and completeness of information are essential. This position also requires independence of action, general latitude for decision making and knowledge of information sources concerning complex questions, policies, and procedures within the ICMHR Program. The incumbent contributes to the management of programs and must be able to analyze problems and use good judgment to ensure rapid resolution of issues. The incumbent must be able to work independently, have effective and positive communication skills, have expert knowledge of Microsoft Software Programs including Word, Excel, PowerPoint, Microsoft Teams, computer software VISTA and Maximo, Computerized Patient Record System, and various other programs (e.g., Pyramid Analytics). provides a complete range of program support which includes customer service coordination, data collection, and analysis provides general office management which includes but is not limited to typing and filing of administrative documents; using a PC; developing clinical and administrative forms; communicating utilizing e-mail, Microsoft Teams instant messaging, secure messaging, written communication and/or telephone maintains and tracks the outreach schedules responsible for preparation of reports, meeting minutes, memorandums, and outgoing correspondence coordinate and screen all incoming correspondence and communications for proper distribution timekeeping tracks deadlines for the variety of required clinical, staffing and workload reports maintains necessary records, files, and publications of a variety of types assists with coordinating follow-up appointments for Veterans obtains and maintains clinical records Work Schedule: Monday-Friday 8:00am-4:30pm Bargaining Unit: Yes Telework: Not authorized Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required Position Description Title/PD#: Program Support Assistant/PD505600: Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. To qualify for this position at the GS-6 level, you must meet the following: Specialized Experience: I have at least one (1) full year of specialized experience or equivalent to the GS-5 in the normal line of progression for this occupation in the federal service that has equipped me with the knowledge, skills, and abilities to successfully perform the duties of the position. Examples of experience in a clinical environment may include: creating reports; maintenance of data and files; evaluation of complex statistical data; generate statistical reports; generate graphs and outreach materials; scheduling; ability to work independently; preparing correspondence; record keeping. You will be rated on the following Competencies for this position:ClericalInterpersonal EffectivenessManages and Organizes InformationTechnology ApplicationWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Kelsey Charley-Germain
• Phone: 651-405-5689
• Email: [email protected]