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Duties

WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: WI-CARE - Customer Assistance, Relationship and Education, Correspondence Production Services The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The incumbent develops policies and procedures and establishes necessary program support requirements for centralized management, physical distribution and order fulfillment programs. Represents agency views and interests at various levels within and outside of the organization, including liaison with technical and professional associations and study groups. Develops innovative solutions to highly complex program problems and makes recommendations for improvement based on effective analysis and by adapting existing and/or applying evolving technology. Oversees the process of developing, installing, and/or advising on major financial or other management control programs for distribution operations for purposes such as controlling operations, determining distribution costs, planning and budgeting, and evaluating distribution management performance. May serve as a project manager responsible for accomplishing various analytical studies and/or projects involving complex programs, systems and issues that impact on multiple IRS locations and/or organizations.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience using program management requirements, in order to provide technical advice, guidance and assistance in operations; Experience developing and/or recommending new or revised policies and procedures; Experience with a wide range of analytical and evaluative methods and techniques to develop innovative solutions to complex problems and make recommendations for improvement where you will conduct long term planning and analysis to anticipate changing needs and how to best address them; Experience with computer systems and broad knowledge of various PC software applications for effective analysis; Experience with budget and procurement procedures; Experience using project management techniques to ensure projects are in control and resources are expended effectively; Experience with inter-relationships of operations to assess overall program cost, effectiveness, and staffing utilization. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address WI - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]