The Program Support Assistant (PSA) provides administrative, programmatic and management assistance to the Director of Outpatient Mental Health, or designee. This incumbent is required to work and make decisions independently. The PSA is responsible for providing administrative support to the Outpatient Section and may be further assigned duties to support other programs or contract clinics as needed.

Duties

The Program Support Assistant is required to possess exceptional writing skills, and must exercise independent judgement and demonstrate highly effective interpersonal skills with staff through professional and upper-level management in local and community wide settings. Other duties include, but not limited to: Conduct office functions and will ensure seamless workflow within the section/program. Incumbent will coordinate onboarding process such as submitting IT tickets to on board or transfer new employees, inputting ePAS to ensure accounts are created, coordinating telework packet completion/submission, participates in interviews, obtains equipment, and orders keys as appropriate. Incumbent will be the records liaison and maintain document control personnel for the service. Develop grid proposals, identifies interrelationships between grid exemptions and exceptions, and takes actions consistent with all applicable book ability memorandums in both PCMHI and BHIP. Provides general clerical and administrative coordination. Creates, edits and maintains current Mental Health specific forms and documentation. Serves as secondary time keeper. Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Ad Hoc Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD709350 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative and clerical support to a multi-disciplinary team in support of the mission of the organization, strong ability to work independently to organize and prioritize duties and responsibilities, and manage and analyze various spreadsheets, queries and reports for statistical data. You will be rated on the following Competencies for this position: ClericalComputer SkillsCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary in nature; however the emotional and physical stress resulting from frequent contacts with distressed individuals, some of whom may be dangerous to self or others, makes the work more demanding then most sedentary positions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: Yvonne Laguna
• Phone: 1-858-623-1873
• Email: [email protected]