This position is located in the Nutrition and Food Service (N&FS) of the VA Medical Center in Lebanon, PA serving as a Nutrition Communication Center (NCC) Ambassador, providing administrative and customer service support for the VA hospital food service program.

Duties

Position Description / PD#: Health Technician (Dietetic) / PD99855-S Work Schedule: Monday - Friday, 7:00am - 3:30pm with rotating tours Major duties and responsibilities will include: Knowledge of computerized medical record and Nutrition and Food Services COTS Dietetics Software programs Ability to communicate effectively, both orally and in writing, in person and via telephone with people from a wide variety of backgrounds while maintaining good public relations and high level of customer service Ability to follow oral and written instructions. Ability to work under pressure and to maintain composure under adverse conditions. Knowledge of computer operations and ability to use computer equipment, phone system and printers. Knowledge of tray assembly area procedures for set up, assembly, tray distribution and pick-up; and nourishment and tube feeding distribution. Ability to organize work, analyze data, and work under time constraints. Ability to work effectively as a team member. Must be able to understand Dietetics Software programs, computer keyboard, printers, and ACD phone system in order to perform required computer functions including, but not limited to print required Dietetic lists/reports at specified times and generate labels for nourishments. Incumbent functions independently and must possess the conceptual skills to plan and organize work to complete daily tasks without direct supervision; i.e. autonomously identifies and completes work objectives with resources at hand. Must be able to understand facility patient engagement platforms if there is an interface with patient meal ordering (e.g. the GetWell Network). Employee must be able to follow oral and written instructions and in turn process oral and written instructions when making assignments and transferring information. This includes the ability to interpret and apply written policy/procedures. Incumbent has the knowledge of computer equipment, electronic data entry, security regulations, operations and information processes as they apply to COTS Dietetics software, VA Information Technology, and other equipment that may be in use in NCC. Incumbent must be able to organize work and maintain established work schedule. Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. Compressed/Flexible: Available. Telework: Not available. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-5 grade level: One year of specialized experience (equivalent to the GS-4 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSAs) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Experience where you applied knowledge of quantity food service operations, proper nutrition, food items and appropriate quantities; working with clients, patients, and/or, customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; use computers, software applications, databases, and automated systems to accomplish work. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Applicants may substitute education for the experience required for the GS-5 level: Completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Applicants may also combine education and experience to qualify at the GS-5 level: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Your experience must be documented in your resume and transcripts are required. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-XX. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You will be rated on the following competencies: -Computer Skills -Food Service -Communication -Education and Training

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

ACEND? accredited programs are located on the ACEND? website or at ACEND Accredited Programs Directory.

Contacts

• Address Lebanon VA Medical Center 1700 South Lincoln Avenue Lebanon, PA 17042 US
• Name: Erika Dowell
• Phone: (216) 225-8132
• Email: [email protected]