The Medical Administrative Specialist serves as the Administrative Officer of the Day (AOD) and will be assigned to the Office of the Medical Center Director, Patient Business Service at the VA Medical Center located in Chillicothe, Ohio. The employee is responsible for providing technical guidance to meet procedural, legal, and administrative requirements relating to the care and treatment of patients to achieve optimum use of available resources.

Duties

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Duties include but are not limited to the following: Interprets rules and regulations relating to determining legal entitlement to benefits relating to hospital admission, nursing home, dental, outpatient care, patient transfer, etc. Receives calls from private physicians and non-VA hospitals during irregular duty hours, furnishing appropriate information. Processes administrative issues surrounding beneficiary death, seriously ill cases, suicides, assaults, medical emergencies, etc. Assumes control of communication and notifications in the event of local and civil disasters. Provides administrative authority, guidance, and advice concerning administrative, medical legal, and quasi-legal matters necessary for operation of the medical center during other than normal tour hours. Interprets VA policies and directives relative to patient care, treatment, hospitalizations, etc. Observes, evaluates, and coordinates administrative activities with other services within the facility. Receives and responds to non-routine patient condition inquiries and other administrative inquiries from concerned veterans, families, visitors, law enforcement officials, media, the general public, etc. Ensures adequate coverage through call-in of support personnel. Secures resources or services needed to manage the medical center. Assists the physician in notifying the next of kin of death, exhibiting compassionate and sympathetic explanation of death and burial benefits. Administratively approves and coordinates tests and procedures which cannot be performed at the medical center. Prepares and electronically submits reports. Performs other related duties as assigned. Work Schedule: Sunday - Saturday with rotating tours during non-administrative hours Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Specialist/PD92172-A and PD92171-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Pending Approval Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/31/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: To qualify for the GS-7 grade level, you must have one year of specialized experience equivalent to at least GS-05 grade level. Specialized experience has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Example of experience includes, but is not limited, to the following: having knowledge of the medical center organization, functions, specialties, and programs; receiving, and acting upon accordingly, numerous telephone contacts from both internal and external while multi-tasking; providing customer service to peers, patients and their family members; making sound decision through research and evaluation of subject and presenting findings; and having an openness to change and new information requiring flexibility. OR Have 1 full year of graduate level education. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. OR superior academic achievement. S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. More information about S.A.A. qualification cab be found in the job posting or by clicking the following link to OPM: General Schedule Qualification Policies (opm.gov). NOTE: You must provide a copy of your transcripts if qualifying based off education. OR Have a combination of both education and experience. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. NOTE: You must provide a copy of your transcripts if qualifying in part of education. To qualify for the GS-9 grade level, you must have one year of specialized experience equivalent to at least GS-07 grade level. Specialized experience has equipped the applicant with knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Example of experience includes, but is not limited, to the following: the ability to explain and organize complex issues verbally and in writing; working as a member of a team; the ability to multi-task; receiving and acting on numerous telephone contacts, both internal and external; demonstrating compassion, determination and resourcefulness in meeting internal and external customer needs; providing adequate resolution of needs, complaints and concerns promptly and effectively; communicating with a wide variety of individuals from varied personal and professional backgrounds, nationalities, and cultures; specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem; and having knowledge of medical and technical terminology, public laws, local and national policies, etc. OR Have a master's or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related. NOTE: You must provide a copy of your transcripts if qualifying based off education. OR Have a combination of both education and experience. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 grade level. NOTE: You must provide a copy of your transcripts if qualifying in part of education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires walking, sitting, standing, bending, and lifting of patient records, clothing, and valuables. The work requires constant computer entry and receipt of multiple phone inquiries. The work consists of multiple stressors from loud and/or constant noises coming from patient waiting areas, i.e., patients conversing, family members communicating, children playing, loud playing television or radio, making it difficult to concentrate and conduct VA business without interruption. Stressors exist from difficult encounters with individuals whose level of understanding is limited, under the influence of drugs/alcohol, emotional state, or cultural diversity. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Chillicothe VA Medical Center 17273 State Route 104 Chillicothe, OH 45601 US
• Name: Emily Goben
• Phone: 317-778-9233
• Email: [email protected]