This position is located in the Western New York VAMC in Buffalo, NY. The primary purpose of this position is to serve as a Program Support Assistant (PSA) in support of the GEC line, tasked with performing a variety of complex administrative services to the operation and success of the GEC program.

Duties

Duties include but are not limited to: Operational Program Support and Records Management: (40%) Serves as primary GEC point of contact (POC) with substantive knowledge and operable functionality in working with relative GEC and facility staff in the authorization and payment of eligible Veterans in all aspects of Community Nursing Home (CNH) and Non-Institutional Care (NIC). This would include authorizations for each episode of care from admission(s) to discharge(s) that utilize an array of available and contracted community nursing care resources to fit their clinical needs. The incumbent would serve as the trainer for GEC staff in the authorization and payment of eligible veterans in all aspects on CNH and NIC. The incumbent would be responsible for orientation of new GEC employees to software applications, databases, and functions. The incumbent in this role reviews and input authorizations/ reauthorizations within VA and other contracted payees for service. Detailed oversight utilizing payment and recording systems for such cares. Assuring alignment and communication(s)with relative details in CPRS/ EMR consults and notes for consistency and progression from consult to admission, and thereafter billing for same. The incumbent reviews adequacy and propriety of resultant billing to assure accuracy and accounting to further payments via VA/ VISTA computer systems and financial software in use. Incumbent staff is facility Contracting Officers Representative (COR) for Community resources for Nursing homes and primary recipient and responder of Community Nursing home inquiries. Provides timely, accurate responses to requests for information concerning GEC related services at VAWNYHCS. Responsible for electronic/paperwork management within the service. Maintains controls on all incoming correspondence and/or action items, initiates follow-up on completion of work in process to ensure a timely reply or action in consult and recognition of the GEC Careline Manager. Services as fiscal control point clerk for relative fund control points (FCP) for budgetary matters and obligations. When serving in this capacity, is responsible for establishing and maintaining records for these fund control points and maintains budgetary expense awareness utilizing VISTA IFCAP computer system and local fund management procedures in support of program efficiency and productivity. Scheduling/Coordination (25%) Assist with scheduling appointments, meetings, trainings, coaching sessions, conferences, calls, etc. for GEC service line staff based on personal knowledge of program length, staff availability and appropriateness of request. Coordinates training room reservations and equipment management to aid in the successful delivery of services. Assist GEC chief with developing committee agendas, attends meetings, records, and transcribes minutes, arranges for meetings involving staff and sends out invites. Provides back up support for other committees and meetings as needed. Is active on committees and workgroups as assigned by GEC chief and arranges for meeting spaces, speakers and supports arrangements for large conferences/trainings or site visits. As primary timekeeper is responsible for preparation and timely submission of time and attendance reports as well as being a resource for inquiries concerning timekeeping from service personnel when questions arise. Data tracking (20%) Responsible for all data tracking activities, including data entry, and acts as the departmental/ programmatic records management liaison. Responsible for the management of training rosters, surveys and data gathering. Responsible for administering and gather program surveys following all facility trainings. Utilize paper survey tools or MS Forms. Provides GEC service chief with a debrief of training needs or developmental feedback provided in training surveys. Facilitation (15%) Assists GEC services line staff with facilitation of all GEC programs and services. Acts as an alternate presenter as needed to support the GEC program. Actively engages in developmental opportunities and stays up to date of GEC programming changes, learning needs changes and barriers experienced by staff. Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM Position Description Title/PD#: Program Support Assistant/PD37802O

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but not limited to: Proven ability to research and respond to complex questions involving regulations and/or beneficiary entitlements; Maintain software proficiency to track patient funds; respond to fiscal audits; deposit and withdrawal reconciliation by paper, systems, or excel to ensure amounts are correct and funds are appropriately applied; Maintain detailed records for all administrative transactions; verifies eligibility for beneficiary travel which includes the ability to coordinate and process claims; Maintain logs and documentation related to admissions and transfers of patients; ability to perform educational briefings, presentations, and informational activities for military units, Veterans, Veteran service organizations, community partners, and the general public. Note: Experience must be fully documented on your resume and must include job title, series and grades for all federal positions held, duties, month and year start/end dates AND hour worked per week. (Failure to provide an SF-50 that demonstrates one-year time-in-grade will result in disqualification from being considered) You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address VA Western New York Healthcare System 3495 Bailey Avenue Buffalo, NY 14215 US
• Name: Shawndolyn Trotter
• Email: [email protected]