The primary purpose of the position is to have a point of contact representing dental department, present within dental department, who can problem solve coordinating dental care for our Veterans with VA dentists, CITC team and vendors.

Duties

MAJOR DUTIES: Manage and coordinate any clerical and administrative operations of the Dental department that are essential in coordination of dental care in the community. The incumbent receives requests for care in the community, triages them, initiates, and follows through a variety of advisory and technical duties, including verifying dental eligibility, receiving, and initiating dental requests/consults (without being able to release) for emergency dental care, and general and specialty community dental care. Attends all dental meetings as well as meetings with CITC staff and any other internal VA dental and CITC meetings. Prepares any needed electronic documents or paperwork for each dentist approving care in the community, assures that the appropriate forms are included, and assures delivery prior to and pick-up after the approval is completed. Promotes team cohesion, participate in dental service activities to enhance positive work environment, and contributes to performance improvement activities. Work Schedule: Monday-Friday 7:00am-3:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Dental CITC)/PD027240 Relocation/Recruitment Incentives: Not Authroized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of Computerized Patients Record System (CPRS) and VISTA and operation and standard operating procedures for VAPIHCS dental clinic. Knowledge and experience in understanding VA dental eligibility. Knowledge of dental terminology and clinical dental processes in order to coordinate efficient and effective dental care. . You will be rated on the following Competencies for this position: Critical ThinkingCustomer ServiceInformation ManagementTeamworkTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Although, there is walking and bending throughout assigned work, work area and the VAPIHCS. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Spark M Matsunaga Department of Veterans Affairs Medical Center 459 Patterson Road Honolulu, HI 96819 US
• Name: Cathleen Tittnich
• Phone: 9098257084 X1973
• Email: [email protected]