This position is located in HAS, under the direct supervision of the Deputy ACOS. This position has lead responsibilities for technical and administrative direction of all Medical Support Assistant (MSA) staff in HAS - Reno proper and responsible for the technical direction for all MSAs located at the CBOCs.

Duties

Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor. Telework: Telework, if approved, would be on an AD-HOC basis. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required The Lead MSA provides on-the-spot guidance and leads the daily administrative activities in the HAS Clinics. The staff in these clinics initiates and carries out a variety of advisory and technical duties including serving as a receptionist, providing telephone assistance and triage of phone calls, scheduling, receiving, interviewing, and routing Veterans and employees for outpatient medical care, pre-employment physicals and on-the-job injuries and providing administrative support for the clinical staff. The Lead MSA insures that all clinic administrative requirements are completed accurately, in a timely manner and are meeting established standards. Performs check on work in progress or spot check work not requiring review (filing) and review completed work to verify the supervisor's instruction on work sequence, procedures, methods and deadlines have been met. Performs audits upon supervisory request. Duties of the position include, but are not limited to: Provides on-the-job orientation and training to new employees and assures that current employees are up-to-date on all procedural requirements and changes. Informs the supervisor of performance, progress, need for additional training or any problems encountered with employees. Develops and implements controls within the clinic setting and resolves problems as they occur, whenever possible. Makes informative suggestions concerning personnel promotions, reassignments or recognition of outstanding performance and contributions. Contacts Veterans as appropriate to ensure optimal customer service regarding scheduling needs, or as needed by the Service Chief. Maintains clinic schedules, cancellations and other changes as requested by clinic providers and/or the supervisor. Reschedules as necessary and assures that clinic activity flows at a steady pace. Keeps the Supervisor informed of all scheduling/cancellation problems. Provides coverage for Supervisory MSA during scheduled and unscheduled absences. Maintains contact with medical and clerical staff in various units, wards, and ancillary services to resolve delays and communication difficulties in the administrative aspects of providing outpatient care. Coordinates and reviews the work of the MSAs. Trains staff in job duties, safety procedures and other medical center policies, and established regular in-service training sessions. Evaluates and implements new policies and procedures pertinent to the duties of the staff. Establishes work priorities and ensures deadlines are met. Follows nationally/local established business rules to schedule appointments for Veterans. Other duties as assigned by management.

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-7 Lead MSA Experience. One year of experience equivalent to the GS-6 AMSA grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: i. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. ii. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Iii. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. iv. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff. v. Ability to provide staff development and training. vi. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. References: VA Handbook 5005 Part II Appendix G45 The full performance level of this vacancy is GS-07. Physical Requirements: This position is primarily sedentary.

Education

There is no education substitution at this grade level.

Contacts

• Address VA Sierra Nevada Health Care System 975 Kirman Avenue Reno, NV 89502 US
• Name: Brittany Strite
• Phone: 3045797687
• Email: [email protected]