You will serve as an IT Specialist (Customer Support) in the Technology, Operations, and Plans Division (Code 67) of the Office of the Judge Advocate General of NLSC.

Duties

You will serve as Senior IT Specialist for Naval Legal Service Command (NLSC) commands within assigned area of responsibility (AOR). You will be responsible for IT customer support for the NLSC regional command to which you are assigned. You will ensure the organization?s strategic plans, mission, vision, and values are communicated to other local IT professional(s) and integrated into their NLSC region?s IT strategy, goals, objectives, work plans, work products, and services. You will be senior to the other local IT professional(s) in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level, and/or occupational specialization. You will represent other local IT professional(s) to the supervisor or manager for the purpose of obtaining resources and securing needed information or decisions from the supervisor on major work problems and issues that arise. You will provide technical assistance to customers to minimize disruptions of computer operations, troubleshooting, escalation, and tracking of information technology (IT) problems. You will monitor IT services and perform preventive maintenance and minor administration of the same to keep the systems optimized. You will proactively identify, research, and propose opportunities to employ technical solutions to drive efficiency and improve mission accomplishment. You will maintain access control lists, security distribution groups, and processes change requests upon request and notification of personnel changes. You will manage access to wireless and wired networks within the your area of responsibility (AOR). You will maintain accurate inventories of all NLSC IT assets within the AOR including, but not limited to, laptops, desktops, tablets, phones, MFDs, video teleconferences (VTCs), routers, switches, and access points. You will assist higher grade IT specialists in researching and compiling data to prepare various reports You will operate, monitor, and troubleshoot courtroom presentation and communications equipment, including courtroom wireless networks, courtroom monitors and screens, software to connect computers/tablets to monitors and screens, etc. You will perform a variety of clerical and administrative reporting duties in connection with the court proceedings. You will provide services involving digital court recording equipment, such as the playback of recordings in open courtroom upon a judge's request or making a recording of a particular case available for listening by court personnel.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver?s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials (SECNAV M-5239.2) for specialty area Technical Support Specialist/Customer Service within 12 months of appointment.
• You may be periodically required to carry/lift objects up to 40lbs.

Qualifications

Your resume must demonstrate: one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector as an IT Specialist utilizing a knowledge of established IT techniques, requirements, concepts, principles and practices sufficient to plan and carry out difficult and complex assignments; provide advice and guidance on a wide range of complex IT issues; conduct analyses and recommend resolution of complex issues. Experience acting as the sole IT and telecommunications professional in a regionally segregated command able to meet or facilitate all manner of technical and telecommunications needs. Ability to communicate well both orally and in writing. Specialized Experience must demonstrate all or most of the following: 1) Providing IT customer support and troubleshooting for Windows operating systems, web- and cloud-based user-facing systems such as Microsoft Office 365 and SharePoint, mobile devices, and office telephones; 2) Applying a comprehensive knowledge of cybersecurity regulations, policies, and practices sufficient to serve as an Information Systems Security Officer (ISSO) to support an assigned region; 3) Troubleshooting complex problems, recovering, adjusting, modifying and improving IT systems sufficient to provide advice and assistance to customers in a manner that minimizes interruptions to customers' ability to carry out critical business activities; 4) Collaborating with various IT specialists to measure customer service effectiveness and IT outcomes to improve overall service, and with other Legal Technology Specialists (LTSs) and Senior LTSs to meet IT and telecommunications needs of an organization; 5) Applying a knowledge of the internet, intranet, local and wide area networking, and system integration in order to install, troubleshoot, and maintain software and access to local area network LAN (local area network), WAN (wide area network), and internet based software and systems; and 6) Preparing material from handwritten drafts to voice recordings using proper grammar, spelling, capitalization, punctuation, and terminology commonly used in a legal office. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NLSC 1322 Patterson Ave Suite 3000 Washington Navy Yard, DC 20374 US
• Name: Department of Navy EIC
• Email: [email protected]