This position is located in the Department of Veterans Affairs (VA), Durham VA Healthcare System in Nursing, specifically Ambulatory Care Nursing. This position will be physically located in Croasdaile Clinic, Durham, NC. This position serves as supervisor of the Phlebotomy team, specimen receiving and processing.

Duties

SUPERVISORY DUTIES The incumbent will supervise a work force of at least 12 staff covering 5 geographically separate sites of care. Supervision of phlebotomy staff is complicated by having the staff, when on duty, widely dispersed throughout the different clinics when performing phlebotomy duties. Supervised personnel include phlebotomy staff at the following clinics: Raleigh 1, Raleigh 3, Hillandale 1, Croasdaile, and the Clayton Clinic. Special added responsibilities include supervision of operations, managing a fluctuating work force, and matching staffing requirements to changes in workload on a daily and weekly basis for all of the above sites of care. The incumbent plans, schedules, assigns, reviews and coordinate the work of subordinate employees; gives advice, counsel, and instruction to employees on both work and administrative matters; established performance standards, competency assessment, protocols; evaluating employee work performance; interviews candidates for positions in the clinic, recommending selections, promotion awards, and reassignments; hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a high level supervisor or manager; effects minor disciplinary measures such as warning and reprimands and recommends action in more serious cases; identifies and provides for training needs of staff supervised by establishing and maintaining an on-going training program; finds way to improve production or increase the quality of work within the area of authority; and has the responsibility/authority to approve leave within the unit. The incumbent closely coordinates with and aids the other Medical Technicians in the organization of the workflow in their respective areas as it relates to specimen procurement, processing, and distribution activities. Close coordination and cooperation between incumbent and other clinical sections is required in order to have expeditious, proper, and correct processing of specimens and subsequent timely generation of reports for patient diagnosis and therapy. Cooperation in close coordination with clinical staff is essential in having a continuity of core laboratory testing, phlebotomy, and accessioning. Incumbent solves technical procedural and staffing problems related to blood drawing, specimen processing, and distribution. MAJOR DUTIES Performs a wide variety of tests, procedures, and examinations (ranging for routine through the most complex) utilizing procedures from several specialty areas of the clinical laboratory. Procedures and instructions are frequently highly specialized, requiring the technician to perform delicate and exacting steps when using instrumentation that is considered elaborate and complex. Procedures include studies of the whole blood, urine, and other body fluids, for microscopic examination. Factor 1 - Program Scope and Effect The position provides supervision of the Medical Technicians who work in the off-site labs and involves the interpretation and execution of specific rules, regulations, directives, or procedures. The work product or service affects the accuracy, reliability, or acceptability of further processes and patient care services and patient safety. Factor 2 - Organizational Setting This position is a First Line Supervisor. The incumbent reports to and is directly responsible to the Chief Nurse/Ambulatory Care Nursing who reports to the Associate Director/Patient Care Services/Nursing. This supervisory position is three levels below the Medical Center Director's position. Factor 3 - Supervisory and Managerial Authority Exercised As a Supervisory Medical Technician of the Phlebotomy and Specimen Collection area/lab, the incumbent has the following authority: - Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work - Assign work to subordinates based on priorities, consideration of the difficulty of work and capabilities of employees Factor 4 - Personal Contacts 4A - Nature of Contacts Daily personal and telephonic contacts are with Nursing and Medical personnel, physicians, nurses, patients, patient's family members, students, and personnel from other service within the Medical Center. 4B - Purpose of Contacts Contacts are to obtain compliance with established policies; plan and develop cooperative progress such as cross training and continuing education; provide technical expertise and guidance to implement new methods and equipment; resolve technical and personnel problems; Factor 5 - Difficulty of Typical Work Directed The incumbent serves as a first line supervisor to two (2) GS-0640-06, Health Technicians and ten (10) GS-0645-05 Medical Technicians across 5 sites of care. Work Schedule: Mon to Fri 7:30am to 4pm Telework: No Virtual: This is not a virtual position. Position Description/PD#: SUPERVISORY MEDICAL TECHNICIAN/PD069750 Financial Disclosure Report: Not required

Requirements

Qualifications

BASIC REQUIREMENTS. a. Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g, of this part.) b. Experience and Education (1) Experience. One year of creditable experience that indicates knowledge of medical terminology and general understanding of health records. Six months of the required one year of creditable experience must have provided the knowledge, skills, and abilities (KSAs) needed to perform Medical Technician work. OR, (2) Education. An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information technology/health information management (e.g., courses in medical terminology, anatomy and physiology, legal aspects of health care, and introduction to health records). OR, (3) Experience/Education Combination. Equivalent combinations of creditable experience and education are qualifying towards meeting basic experience requirements. The following experience and educational/training substitutions are appropriate for combining education and creditable experience: (a) Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and one year above high school with a minimum of six semester hours of health information technology/health information management courses. (b) Six months of creditable experience that indicates knowledge of medical terminology, privacy and release of information, the health record, and successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program given by the Armed Forces or the U.S. Maritime Service under close medical and professional supervision. The training program may be substituted on a month for-month basis for up to six months of experience provided the training program included courses in anatomy and physiology, and health record techniques and procedures. Grade Determination: Supervisory Medical Technicians GS-7 You will be rated on the following Competencies for this position: Clinical Data Collection/Documentation Supervision Specimen Collection Security Customer Service Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: This work is mainly sedentary in an office environment. There is predominately sitting with some periods of walking, standing and bending. Some work may require lifting up to 15 lbs. (boxes, papers, etc.).Work is performed in an adequately lighted and climate-controlled office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Durham VA Medical Center 508 Fulton Street Durham, NC 27705 US
• Name: Gary Byles
• Phone: 919-286-0411 X4949
• Email: [email protected]