The incumbent serves as a pharmacy technician. The incumbent is under the supervision of the Associate Chief, Clinical Pharmacy Service, or designee. In general, the incumbent performs clinical and technical management duties to support the Clinical Pharmacy Service and Primary Care Clinical Pharmacist Practitioners at the Cameron & Paola CBOCs. However, if time permits, the incumbent may be assigned additional clinical and technical management duties to other areas within the Pharmacy Service.

Duties

Primary Functions - Completes new patient intake reviews for patients assigned to the Patient Aligned Care Team. - Provides population management functions using patient care dashboards to identify patients for potential intervention. - Assists with ongoing engagement and recruitment of Veterans to the Clinical Pharmacy Specialist clinics. - Educates Veterans regarding Primary Care Disease States, ensures Veterans have appropriate monitoring supplies and provide monitoring guidance. - Independently maneuvers algorithms to access patient needs and refer care in accordance with patient and/or clinician responses. - Assists in coordinating clinic coverage for unexpected leave. - Provides reminder phone calls as needed for coordination of care. - Serves as a point of contact for patients and to monitor for medication therapy compliance. - Manages incoming veteran calls, voicemail and secure messages and addresses as appropriate. - Maintains a comprehensive knowledge of pharmacy drug policies and procedures, as they pertain to Primary Care Pharmacy clinics. - Collaborates with nursing staff and physicians to prepare for future workload. Administrative Functions - Participates in accreditation visit preparation and meetings with accreditation personnel. Examples include The Joint Commission, The Office of the Inspector General, and the American Society of Health-System Pharmacists. - Identifies areas for improvement within the workflow of Clinical Pharmacy to facilitate the delivery of care to Veterans. - Develops and maintains a comprehensive understanding of CPRS, enabling the technician to work with a computer application coordinator (CAC) to develop and improve personal and shared templates. - Trains and orients new personnel in all technical phases of pharmacy operations within the Primary Care Clinical Pharmacy arena to improve their expertise and understanding of the clinic operations. - Provides in-services to KCVA pharmacy and non-pharmacy staff on Primary Care Pharmacy issues. - Involvement with pharmacy management to assist with development and updating of KCVA policies. - Utilize VHA office systems to develop and share education, specifically through use but not limited to the following: Word, Excel, Outlook, Visio and SharePoint. - Evaluate, analyze workflow, and coordinate work activities to continually improve the efficiency and safety of Primary Care Pharmacy clinic practices. This will include involvement with formal and informal improvement activities. - Identify, initiate, and document cost savings initiatives. - Independently gathers, evaluates, and analyzes data to generate workload reports and/or for other projects/statistical purposes. - Provide status reports of the Primary Care Pharmacy programs at periodic intervals. Examples may include pharmacy management meetings, staff meetings or workgroup specific meetings. Work Schedule: Monday - Friday; 7:30am - 4:00pm Telework: Ad Hoc telework may be authorized as indicated by agency policy. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience: A high school diploma or equivalent; or at least 3 months experience directly related to the position to be filled. Certification: Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. English Language Proficiency: Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with VA Policy. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates: Pharmacy Technician, GS-7: Experience: One year experience at the next lower level and must fully meet the KSAs at the next lower level (GS-6) including the ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate action, knowledge of the operation and care of automated equipment, knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents, knowledge, and ability to perform, compounding with aseptic technique for routine sterile products, knowledge of policies and procedures for inventory management in specialized areas such as emergency carts and knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders. Demonstrated Knowledge, Skills, and Abilities. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*): *1. Ability to evaluate, analyze workflow, and coordinate work activities. 2. Ability to independently gather, evaluate, and analyze data to generate reports and/or for other projects/statistical purposes. 3. Knowledge of pharmacy policies and procedures sufficient to train and orient new employees and other staff. 4. Comprehensive knowledge of the operation and care of specialized pharmaceutical equipment. 5. Comprehensive knowledge of the procurement and formulary process. 6. Comprehensive knowledge of investigational drug policies and procedures. 7. Comprehensive knowledge of controlled substance policies and procedures, and the ability to identify and investigate discrepancies in these policies and procedures. 8. Comprehensive knowledge of, and ability to, analyze data in VA information systems. (KSAs MUST BE CLEARLY DEMONSTRATED IN RESUME UNDER DESCRIPTION OF DUTIES IN ORDER TO BE FOUND QUALIFIED FOR THIS POSITION/GRADE LEVEL). Preferred Experience: Clinical or Inpatient experience preferred. References: VA Handbook 5005/15, Part II, Appendix G28 Pharmacy Technician Qualification Standard The full performance level of this vacancy is GS-07. Physical Requirements: The work requires regular and recurring physical exertion involving standing or sitting for prolonged periods of time, typing, walking within KCVA medical center, KCVA off-site locations and non-VA community care offices/facilities. Additionally, occasional lifting and/or carrying up to 40 pounds of pharmaceutical supplies may be required along with bending, stooping or stretching.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Kansas City VA Medical Center 4801 Linwood Boulevard Kansas City, MO 64128 US
• Name: Bruce Brech
• Phone: 816814700
• Email: [email protected]