Employee will serve as a Medical Administrative Assistant (MAA) - Administrative Officer of the Day (AOD) assigned to Health Administration Service (HAS) at the Veterans Healthcare System in Lexington, KY.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The primary purpose of this position, the MAA/AOD serves in a management capacity representing medical center Director and Chief/HAS on all administrative matters occurring during other than normal tour of duty. This position is directly involved in a variety of programs specific to patient health/medical care services, eligibility, and entitlements (enrollment, admissions, bed control, beneficiary travel, decedent affairs, urgent-care, scheduling, health information management systems-databases, etc.). Duties will include, but may not be limited to the following: Applies specialized experience in administrative matters, medical center/healthcare organization, functions, specialties, and programs, i.e., Social Work, Nursing, Laboratory, Radiology, etc. and provides technical guidance to meet procedural, legal, and administrative requirements relating to the care and treatment of patients. Approves and coordinates tests and procedures which cannot be done at medical center, such as referrals. Receives and responds to non-routine patient inquiries and other administrative inquiries from patients, families, visitors, law enforcement, private hospitals/physicians, Congressional offices, etc. Provides compassionate and sympathetic explanation of death and burial benefits to family. Processes administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides, assaults, deaths on arrival, homicides, coding, cost recovery matters, facility/community disasters, etc. Maintains current bed inventory; obtains bed availability for treatment needs. Oversees the determination of patients' eligibility; obtains income and insurance information; means testing; entitlements for healthcare services; scheduling; information management systems/patient medical records, etc. Deals with variety of individuals with tact and diplomacy; complete assigned projects, studies, narrative and statistical reports, and reviews in a thorough, accurate, and timely manner; explain and organize complex issues in writing. Performs other duties as necessary. Work Schedule: Full-Time, Rotating Shifts (Evenings, 4:00pm - Midnight), Nights (Midnight - 8:00am), including weekends and holidays. May include Days (8:00am - 4:00pm) and some 12-hour shifts. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Requires one full year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-6) in the Federal service. Specialized experience includes working in a medical center/hospital performing administrative duties relating to patients' health/medical care eligibility and entitlements (e.g., admissions, scheduling inpatient/outpatient services, beneficiary travel, bed availability, decedent affairs/burial benefits, etc.); applying skill using medical coding and technical terminology and various computer software programs and databases to complete administrative activities; and communicating effectively in-person and in-writing with patients, their families, administrative and clinical staff, and to prepare various reports. (Resume(s) must clearly support responses to the online questionnaire to receive credit. See duties section of the announcement for detailed information.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationOrganizational AwarenessPlanning and EvaluatingProblem SolvingTechnical Credibility IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. PHYSICAL REQUIREMENTS: The work requires much walking throughout the medical center with occasionally being required to lift objects such as suitcases, clothing, x/rays, or medical charts. Employee must be able to deal with emergency situations and function calmly under stress in both public and private settings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this GS-7 grade level. Therefore, it is not necessary to submit transcript(s).

Contacts

• Address Lexington VA Health Care System 2250 Leestown Road Lexington, KY 40511 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]