The Veterans Health Administration (VHA) has developed a patient care model that balances productivity with quality, access and patient service that is intended to improve the efficiency and function of patient care. The Management and Program Analyst is ultimately responsible for providing healthcare analytic project improvements for area of assignment. The incumbent is responsible for the effectiveness of the healthcare process and maximum utilization of VA resources for Veteran patients.

Duties

The Management and Program Analyst is responsible for identifying clinic inefficiencies and bottlenecks, researching their root causes and creating innovative alternatives to ensure the delivery of timely, appropriate, quality patient care. Clinic Management and Process Improvement 50% Presents innovative alternatives through power point, excel, access, and various computer programs in order to communicate with a diverse audience. Responsible for analyzing all areas of workflow and efficiency related to access in assigned areas. Once an area has been identified as being deficient or not meeting established goals, the incumbent has delegated authority and freedom of action to create an action plan which will identify problem, provide workable solution, and presents a work plan to the Group Practice Manger (GPM). Makes decisions and determinations based on available data, leadership inquiries and stakeholder outcomes for patient. Uses all accessibility and scheduling best practices within the framework of applicable laws, regulations, handbooks, policies and community standards. Responsible for patients' access to timely healthcare delivery for assigned clinics by organizing, planning, and ensuring execution of clinic management plans through the implementation of action plans the incumbent creates from various databases. Sets daily priorities for assigned clinics and works with assigned staff to accomplish goals and reach desired outcomes, for which the incumbent is held responsible. Responsible for daily communication with the call center managers for assigned areas to ensure proper implementation of action plan and verification of the expected outcome being achieved. Reviews daily data bases for changes in outcomes to ensure deficient areas are being accurately addressed and implemented changes are restructuring the deficiencies to meet intended targets. Disseminates any information that helps improve program deficiencies for use at other facilities. Responsible for performing stop code reviews with DSS Analysts on a monthly basis for the purpose of, ensuring clinic function and staff types are consistent and congruent with assigned provider stop codes. Incumbent works closely with DSS staff to identify any codes that are not accurately entered into the data system. Makes administrative recommendations and program specific decisions that promote the efficient use of resources with the goal of improving timeliness and the appropriateness of services provided. Utilizes a variety of data systems to monitor performance over time and service lines, identifying key trends that could affect the performance of patient care within assigned clinics. Analysis and Auditing 50% Responsible for developing, analyzing, evaluating, advising on, or improving the effectiveness of work methods and procedures, organization, manpower utilization, information and documentation systems, and/or similar functions of management impacting the areas of assignment. Performs data analysis, data mining and reporting, and program development for designated content areas and facility assignment using information obtained from the local, VISN, regional, and national level databases. Responsible for designing and implementing data reporting templates for retrieving and displaying statistical data from VA databases. Analyses data to identify trends and prepares an effective plan for implementation by facility staff to correct the deficiencies in a timely manner. Performs data analysis and provides analytical packages with recommendations and solutions using a variety of tools including but not limited to: VSSC reports, Pyramid Analytic servers, VistA reports, and Microsoft Office products (e.g. Excel, Access, etc.). Performs analysis of resulting data to include trending and identifying gaps which are used to both assess program compliance and propose changes and/or improvements based on the analysis completed. Responsible for preparing presentations to relay program changes, growth and possible future short falls to upper management and facility staff. Serves as subject matter expert to assigned clinic teams/staff/leadership regarding clinic management data analysis, operations management, and advanced access strategies all designed to improve assigned program effectiveness and effectiveness for all stakeholder. Work Schedule: Monday - Friday 0800am -1630pm Telework: N/A Virtual: This is not a virtual position. Position Description/PD#: Management & Prog Analyst/PD50247A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/28/2023 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-09: Specialized Experience: Do you have at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Management & Program Analyst at the full performance level (GS-9), and that is typically in or related to the position to be filled? To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-7) in the Federal service. Examples of specialized experience is experience such as Experience applying analytical and evaluative techniques in various types of studies and interpreting results; experience with data management and collection; experience utilizing software and computer programs (i.e. Clinical Practice Management Dashboard, Clinical Access Index, Access Glide Path, Pyramid Analytics) for creating reports, presentations, and other documents used to convey interpretations and recommendations; creating standardized weekly and monthly templates for Access Reporting; analyzing and coordinating management initiatives; preparing presentations and presenting recommendations to executive leadership; performing data analysis, data mining and reporting; experience reviewing daily databases for changes in outcomes. Conducting analysis of data in support of improvements in organizational structure, collaborated with leadership and management to ensure improvements to processes. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ GRADUATE EDUCATION: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or successfully completed two (2) full years of progressively higher level graduate education leading to such a degree, or possess a LL.B or J.D. if related to the position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond successfully completed graduate level education (beyond the first year) AND specialized experience, as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. GS-11: Specialized Experience: Do you have at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Management & Program Analyst at the full performance level (GS-11), and that is typically in or related to the position to be filled? To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-9) in the Federal service. Examples of specialized experience is experience such as Experience applying analytical and evaluative techniques in various types of studies and interpreting results; experience with data management and collection; experience utilizing software and computer programs (i.e. Clinical Practice Management Dashboard, Clinical Access Index, Access Glide Path, Pyramid Analytics) for creating reports, presentations, and other documents used to convey interpretations and recommendations; creating standardized weekly and monthly templates for Access Reporting; analyzing and coordinating management initiatives; preparing presentations and presenting recommendations to executive leadership; performing data analysis, data mining and reporting; experience reviewing daily databases for changes in outcomes. Conducting analysis of data in support of improvements in organizational structure, collaborated with leadership and management to ensure improvements to processes. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ GRADUATE EDUCATION: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree LL.B or J.D. if related to the position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond successfully completed graduate level education (beyond the first year) AND specialized experience, as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Analysis and Problem Solving Analytical Thinking Data Management Forward Thinking Organizational Performance Analysis Team Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Latoya Luc
• Phone: 7133966150
• Email: [email protected]