About the Position: This is a PERMANENT IT Specialist (Customer Support) position with the U.S. Army Training Center, 165th Infantry Brigade located at Fort Jackson, SC. ELIGIBLE FOR SITUATIONAL TELEWORK ONLY, INCLUDING EMERGENCY AND OPM PRESCRIBED "UNSCHEDULED TELEWORK".

Duties

Plans, manages, troubleshoots and repair mobile devices, hardware, software, telecommunication equipment, video telecommunication equipment. Presents formal and informal training and assistance to customers. Responsible for a wide range of equipment and applications running on a variety of platforms with responsibility for diagnosing and resolving problems in response to organizational needs. Performs network account maintenance.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• Incumbent required to work overtime and on emergency basis in support of organizational operational IT related mission requirements.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter.
• This position has a requirement to lift up to 50 lbs. in the regular performance of duties.
• Incumbent must obtain baseline and computing environment certifications IAW Army Best Business Practice(BBP) and DOD 8570.1 standards for Information Assurance Technical (IAT) Level I within one year of hire.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Customer Support): Specialized and Other Experience: One year of specialized experience which includes planning, acquisitioning, managing, troubleshooting, and repairing of mobile devices, hardware, software, telecommunication equipment, audio/video telecommunication equipment (to include wireless Range and Repeaters), Knowledge Management, network account maintenance, and hands-on customer service. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: 1. Attention to Detail - Is thorough when monitoring, reviewing and negotiating contracts, service level agreements, developing and maintaining strategic plans, and subordinate performance and determining level of training required for mission goals to be accomplished. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provides support to senior level supervisors to delegate managerial authority to determine work plans and schedules subordinates in the development of data, statistic, and other information useful to higher level managers. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); provide clarity of regulatory requirement, procedural justifications, and guidance on policy and standards. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations to senior level supervisors to provide guidance to staff with responsibility for resolving technical questions/problems concerning, infrastructure, operations, project and controversial issues that may impact the mission. OR Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position, such as computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (NOTE: You must attach a copy of your transcripts for verification). OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. (Note: You must attach a copy of your transcripts.) You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation Technology Policy and PlanningSystem Administration Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address DU-APF-W0G4AA 165TH INFANTRY BRIGADE DO NOT MAIL Fort Jackson, SC 29207 US
• Name: Army Applicant Help Desk