This position is located in the VA Regional Office (VARO) Fiduciary Hub Indianapolis, Indiana. The incumbent will serve as a Program Support Assistant (scanner) in the Fiduciary Hub of the Regional Office. The incumbent will be responsible for creating electronic files in an automated computer system and scanning documents into Virtual VA System.

Duties

Create electronic files in an automated computer system and scans documents into Virtual VA System (VVA); assigns index numbers and verifies scanned image with index number to ensure accuracy. Conduct quality reviews and verifies record integrity by ensuring clarity and legibility of scanned documents. Clean, and maintains scanners, ensuring correction of operation problems or equipment malfunction. Prepare various written correspondence (e.g. reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports. Receive, open, review, and date stamp all incoming correspondence (claims and other miscellaneous mail); analyzes correspondence received and routes to the appropriate individual/location. Explain basic VA benefit programs and entitlement criteria to fiduciaries and custodians, including assisting with completion of application and forms, confirming accuracy and completeness, and routing forms appropriately. Develop straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases. Utilize and input information into various automate systems associated with Fiduciary Hub operations.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/22/2023. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here To qualify at the grade level GS-06: Applicants must have one year of specialized experience equivalent to at least the GS-5 grade level in the Federal service. Specialized experience is defined as: (1) Compiling, assembling, and correlating information to prepare reports for management; (2) Reviewing documents for completion and accuracy; (3) Compiling and providing statistical data for administrative programs; (4) Maintaining files for circulars, bulletins, and memoranda; AND (5) Providing input for staffing requirements and budget needs within an organization. Note: There is no provision for the substitution of education for specialized experience at grade level GS-6. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Indianapolis Regional Benefit Office 575 N Pennsylvania St Indianapolis, IN 46204 US
• Name: HRC-Detroit DEU
• Phone: 313-596-7213
• Email: [email protected]