Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a focal point in the organization for technical support specialist (aka Workgroup Manager) duties, providing computer related assistance and support to organizational users to include administrative support such as reviewing EPRs, formatting orrespondence, preparing and routing Staff Summary Sheets.

Duties

Performs technical support specialist duties. Performs a wide variety of record keeping, updating ex1Stmg program Database Management System (DMS), reporting, and informational duties in support of the organization's programs, functions, and projects. Performs computer security duties Controls computer security access by assigning, modifying, and deleting passwords and issuing International Association of Administrative Professional user licenses. Monitors and maintains computers and related peripherals and tracks routine maintenance of existing computer equipment. Prepares a wide variety of recurring and some nonrecurring correspondence, report, and other document using multiple office automation software

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• This position is subject to provisions of the DoD Priority Placement Program.
• Disclosure of Political Appointments.
• PCS expenses are NOT authorized.
• A pre-employment physical is a condition of employment.
• Employee must be able to obtain and maintain a Secret security clearance.
• Information Assurance Certification is a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement.
• The incumbent of this position must achieve the appropriate IA certification within 6 months of assignment of these duties. A waiver of this 6-month requirement may be granted.
• Failure to receive the proper IA certification may result in removal from this position.
• Qualified Typist is required.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions for Computer Clerk and Assistant Series, 0335. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-6, or equivalent in other pay systems. Examples of specialized experience includes knowledge of personal computer (PC) equipment, internal computer processes, application and utility programs, a wide range of analytical and diagnostic methods, procedures, and principles to identify system failures, modify programs or procedures, take corrective actions to resume normal operations, and implement procedures to allow for partial use until problems are resolved. Knowledge of the functions, capabilities and limitations of a variety of computers, computer network systems, and programs; as well as computer-related software and hardware in order to install, test, upgrade, configure, diagnose, and maintain proper functionality. Knowledge of information Systems Security (INFOSEC), network environment, network configuration, standard operating system service and support, and sharing and securing network resources in order to function as the Computer Security (COMPUSEC) Manager and Network Encryption System Manager. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-6 level is required to meet the time-in-grade requirements for the GS-7 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of the fundamental capabilities and limitations of a variety of computers, computer network systems, and programs, as well as computer-related software and hardware m order to test, install, upgrade, configure, diagnose, and maintain proper functionality. 2. Knowledge of network security environment, network configuration, standard network operating system service and support sharing and securing resources involving technical program applications used within the organization. 3. Knowledge of advanced configuration of internet browsers, electronic mail, and website design to maintain and update existing systems. 4. Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, graphs, and E-mail/messaging. 5. Skill in typing, a qualified typist is required. Ability to communicate effectively, both orally and in writing. 6. Knowledge of extensive rules, procedures, operations, functions, and commitments applied to administrative assistant and clerical assignments to perform the procedural and administrative work of the office, such as screening calls and visitors, maintaining supervisor's calendar, preparing reviewing and editing documents, location and assembling information for various reports, maintaining files/records, and making and preparing travel arrangements. Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Little Rock AFB 1255 Vandenberg Drive Ste 227 Little Rock AFB, AR 72009 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]