Explore a new career with the BLM - where our people are our most precious resource. We expect to fill a few vacancies at this time; however, additional positions may be filled from this announcement if they become available.

Duties

Diagnose and resolves recurring problems in response to customer reported incidents. Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components. Assists teams responsible for planning and delivering a full range of customer support service to the organization. Presents formal and informal training, guidance, and assistance to customers. Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security.

Requirements

• U.S. Citizenship is required.
• Be sure to read the How to Apply and Required Documents Sections.
• You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
• Direct Deposit Required.
• Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
• Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
• The duration of the Recent Graduates appointment is a trial period.

Qualifications

To be eligible, an applicant must: A Recent Graduate who has obtained a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution within the previous 2 years or other applicable period. Other applicable period may include: (1) Certain veterans precluded from applying within the timeframe described above due to a military service obligation, shall have a full 2-year period of eligibility upon his/her release or discharge from active duty. However, in no event, may the individual's eligibility period extend beyond 6 years from the date on which the individual completed the requirements of an academic course of study; and (2) Applicants who completed their educational program requirements after December 27, 2010 will have a full 2 years of eligibility beginning on the date the final regulations became effective, July 10, 2012. For all positions, individuals must demonstrate they have experience in each of the four competencies listed below; the experience does not have to be IT-related. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience Requirements: In order to assess you meet a qualified status for this position and to refer you to the hiring manager, the agency must be able to determine that you meet the qualifications based on completed education, specialized experience, and/or both - please be sure to include this information in your resume. To be creditable, experience must have been equivalent in difficulty and complexity to the next lower grade (GS-04) of the position to be filled. Example (Specialized Experience): For the GS-05 grade level, you may qualify based on completion of a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite (Note: You must submit transcripts). Examples of specialized experience include but are not limited to: IT related experience for this position includes basic knowledge of IT processing functions to understand the stages to automate a work process. Experience must have also included work with clients and customers to assess and/or address their needs and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. In order to assess you meet a qualified status for this position and to refer you to the hiring manager, the agency must be able to determine that you meet the qualifications based on completed education, specialized experience, and/or both - please be sure to include this information in your resume. To be creditable, experience must have been equivalent in difficulty and complexity to the next lower grade (GS-05) of the position to be filled. Example (Specialized Experience): For the GS-07 grade level, you may qualify based on completion of a 1 full year of graduate level education or Superior Academic Achievement (S.A.A.): Successful completion of a bachelor's degree in a curriculum that is qualifying for the position to be filled AND meet one of the Superior Academic Achievement provisions: (1) Class Standing: ranked in the upper third of the graduating class in the college, university, or major subdivision, such as College of Liberal Arts or School of Business Administration, based on the completed courses; OR (2) Grade-Point Average: earn a grade-point average of (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on the transcript, or as computed based on four years of education, or as computed based on courses completed during the final two years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B " or better) based on the average of the required courses completed in the major field, or the required courses completed during the final two years of the curriculum. Note: grade-point averages will be rounded to the one decimal place, for example, 2.95 = 3.0, 2.94 = 2.9, and 3.45 = 3.5; OR (3) Membership in a National Scholastic Honor Society: elect membership in one of the national scholastic honor societies. Freshman scholastic honor societies cannot be used to meet the requirements of this provision. Examples of specialized experience include but are not limited to: IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent: Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; preparing documentation on cost/benefit studies where this involved summarizing the material and organizing it in a logical fashion; working directly with customers in obtaining information needed to establish or change accounts; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. You must meet all eligibility and qualification requirements by the closing date of the announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the announcement.

Education

All academic degrees and coursework must be from accredited or pre-accredited institutions.

You must submit copies of all transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. See Required Documents section for more information.

Contacts

• Address BLM, Headquarters Office BLM, National Operations Center, HR-250 Denver Federal Center, Building 50 P.O. Box 25047 Denver, CO 80225 US
• Name: HQ/NOC HR
• Phone: 303-236-6421
• Email: [email protected]