What General Information Do I Need To Know About This Position? This position is being advertised concurrently with the following announcements: Open to all U.S. citizens under: USGS-DEN-23-12079663-DE-AJG

Duties

As an IT Specialist (Customer Support) within the Office of the Associate Chief Information Officer, End User Services Customer Support Section, some of your specific duties will include:

Requirements

Qualifications

Definitions: EXPERIENCE: One year of work experience is twelve months working full-time (at least 35-40 hours per week). Part-time experience can be pro-rated (i.e., a year at 20 hours per week is credited as 6 months of experience). If your position consisted of mixed duties, experience credit is given for the percentage of time that you spent on qualifying duties (i.e., if you held a position for 2 years, full-time, consisting of 25% personnel work and 75% budget work, and then applied for a budget position you could calculate your experience as follows: 2 yrs = 24 months. 24 months x 75% [percentage of time spent on budget duties] = 18 months of qualifying experience.) UNDERGRADUATE EDUCATION: A year of undergraduate education is 30 semester hours, 45 quarter hours or the equivalent of college study. This education must have been obtained in an accredited college or university for which high school graduation or the equivalent was a prerequisite. GRADUATE EDUCATION: In the absence of specific graduate program information, a year of graduate education is 18 semester hours or 27 quarter hours of graduate level college course work, or the number of credit hours the school attended has determined to represent 1 year of full time study. This education must have been obtained in an accredited college or university. Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Basic Requirement All Grades: Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. GS-11: In addition to the basic requirements described above, applicants must meet one of the following to qualify for the GS-11 level: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education (36 semester hours, 54 quarter hours or the equivalent) leading to such a degree in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. **OR One year of appropriate specialized experience equivalent to at least the GS-09 level in the Federal service that demonstrates accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques; i.e., on the basis of general design criteria provided, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. To be creditable, accomplishments normally would have involved the following, or the equivalent: (1) Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; (2) Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and (3) Adaptation of guidelines or precedents to the needs of the assignment. For GS-12: In addition to the basic requirements described above, applicants must also meet the following to qualify for the GS-12 level: One year of appropriate specialized experience equivalent to at least the GS-11 level in the Federal service that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. Such knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising others concerning major aspects of automated data processing system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project. This level of work experience would reflect independence in planning and carrying out the assignment, selecting the approach or methodology to be used, resolving most of the conflicts that arise, and coordinating the work with others as necessary. You must meet all qualification and eligibility requirements for the position by the closing date of the announcement.

Education

• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://www.usgs.gov/about/organization/science-support/human-capital/how-foreign-education-evaluated-federal-jobs .

REQUIRED DOCUMENTS CONTINUED

Land Management Workforce Flexibility Eligibles

--If you are applying as a current or former employee of a land management agency, i.e., Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, or the U.S. Forest Service who is serving or previously served on a temporary or term appointment under the Land Management Workforce Flexibility Act, you must submit the following documentation by the closing date of this vacancy announcement in order to receive consideration:

• SF-50(s), Notification of Personnel Action, that documents your service under competitive examining procedures in time limited appointments that totals 2 or more years at land management agencies; and
• Documentation of satisfactory performance such as performance evaluations or references by supervisors or other documents, e.g., memorandums of record, whereas the supervisor documented an acceptable performance level.

Additional information can be found here.

Eligibility for Special Appointing Authorities

If you are applying for this position based on eligibility under a special appointing authority, you must submit proof that supports your claim by the closing date of the announcement. If you fail to submit proof, you will not receive consideration under the special appointing authority. Below is a list of the most common authorities and the documentation requirements. If you're eligible for an authority not listed, you are responsible for submitting documentation that's appropriate for that specific authority.

--30% or More Disabled Veteran - Submit a legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy; and an official statement from the Department of Veterans Affairs (dated 1991 or later) or from a branch of the Armed Forces certifying the existence of a service-connected disability, , etc. Additional information can be found in the VetGuide.

--Veterans Recruitment Appointment (VRA) - NOTE: The VRA authority only applies to positions at the GS-11 level or lower. Submit a legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy; and if applicable, an official statement from the Department of Veterans Affairs (dated 1991 or later) or from a branch of the Armed Forces certifying the existence of a service-connected disability, or the award of a campaign badge or Armed Forces Service Medal, etc. Additional information can be found in the VetGuide.

--Individuals with Disabilities - Submit documentation issued by a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal agency, State agency, or an agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. Additional information can be found here.

--Military Spouse - Submit Permanent Change of Station (PCS) orders issued within the last 2 years, that lists you as authorized to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (official statement from the Department of Veterans Affairs (dated 1991 or later)); OR verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). Additional information can be found here.

--Appointment of Certain Former Overseas Employees - Submit a SF-50, Notification of Personnel Action that confirms your eligibility and a performance appraisal from that period. Additional information can be found here.

--Peace Corps & VISTA - Former Peace Corps volunteers or VISTA members must submit their Certification of Volunteer Service. Present and former Peace Corps personnel must submit a SF-50, Notification of Personnel Action that confirms their eligibility. Additional information can be found here.

--White House Staff - Submit proof that you are a current employee serving in the immediate Office of the President or Vice-President or on the White House Staff who has completed at least 2 years of service. Additional information can be found here.

--Certain National Guard Technicians - Submit proof that confirms that you were involuntarily separated (other than by removal for cause on charges of misconduct or delinquency); you served at least 3 years as a technician; and are within 1 year of your separation date from service as a Guard Technician. Additional information can be found here.

--Public Land Corps (PLC) - Submit the signed Certificate of Eligibility for Noncompetitive Hiring Status (PLC) issued by the PLC Coordinator for the organization where the creditable service was completed. Additional information can be found here.

Contacts

• Address EUS-CUSTOMER SUPPORT 12201 Sunrise Valley Drive RESTON, VA 20192 US
• Name: Aleecia Garcia
• Phone: 303-236-9573
• Email: [email protected]