This position is located in Glen Canyon National Recreation Area, in the Commercial Services Division.

Duties

Major Duties: The Supervisory Concessions Management Specialist provides oversight and leadership of the Commercial Services Division of Glen Canyon National Recreation Area. The incumbent manages one of the largest and most complex commercial services programs in the National Park Service, which includes concession contracts, Commercial Use Authorization permits, and Special Park Use permits. The various businesses services offered under these contracts and permits include (but are not limited to) lodging, retail space, food and beverage, concessioner-assigned camp sites, multiple RV sites, large full service marina, boat rentals, a medical clinic, automobile fuel and service stations, a flat-water raft trip, boat tours, guided hiking, motorized scenic tours and boat services. The Incumbent serves on the park's Management Team, providing input and advice to senior management on a range of divisional and park goals and strategic priorities. The incumbent reports to the Chief of External Affairs and performs a wide range of supervisory functions including work planning, schedules, priorities, assigns and reviews work, training, awards and recognition, performance appraisals, safety, and recruiting. The Commercial Services Division collaborates with other park staff, volunteers, local and regional workgroups, and other park partners. Physical Demands: Concession facilities include (but are not limited to) front and back of the house locations at hotels, commercial kitchens, restaurants, retail facilities, warehouses, employee housing, marinas, and assigned landscapes. While some work is performed in an office setting, the position requires familiarity with park resources and concession facilities and services which may include hiking on park backcountry trails, overnight stays in the backcountry which require carrying a backpack, rafting, extensive walking, etc. There may be some requirements to travel on water vessels and small aircraft. A current driver's license is required. Working Conditions: For work conducted in the office environment, the risks include those typically found in an office environment. Normal safety precautions typical of such places should be observed (e.g., use of safe work practices with office equipment, avoidance of trips and falls,). Travel within and away from the park area may be necessary and frequent in order to provide support for the program for the purpose of attending meetings, training programs, conferences, and site visits. For work conducted in the field, the risks involve those typical for visitors of the park and may include confrontations with wildlife and exposure to the elements. Risks may involve those customary when being a passenger on a boat or small plane, working in and around historic structures, hiking on challenging terrain, and being a passenger or driver of a motor vehicle.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-08/27/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-13 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one year of specialized experience at least equivalent to the GS-12 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that equipped the applicant with the knowledge, skills, and abilities needed to successfully perform the duties of this position. Examples of specialized experience include: (1) schedule and perform commercial service evaluations to ensure services are provided in accordance with contract provisions; (2) develop, coordinate, and monitor required asset condition assessments; (3) design, plan, and conduct comparability studies; (4) advise senior level management and provide direction in commercial services; (5) resolve issues and disputes concerning visitor services to achieve objectives; and (6) develop long term plans for the effective management of concession programs. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level of this announcement.

Contacts

• Address Glen Canyon National Recreation Area PO Box 1507 Page, AZ 86040-1507 US
• Name: Lindsay Heinrich
• Email: [email protected]