This position is located in Service Center Operations Directorate, California Service Center. As an Immigration Services Assistant (OA), you will support the Adjudication Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, researching, collecting, correlating and analyzing data to ensure the integrity of information and prepare reports, providing direct service to customers and their representatives, and managing files.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits and process documents. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Analyze incoming requests for expedited services, provide expedited services, as appropriate, and process requests. Maintain subject matter files, technical instructions, and operating procedures; process word processing software, graphics, database, spreadsheets, and other work processing systems used in editing/creating documents and correspondence. Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing); manage case files; account for file movement; conduct audits of files; act as a records liaison with other agencies.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/18/2023. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties using word processing to edit and reformat lengthy correspondence and reports. Creating and maintaining spreadsheets and databases. Responding to inquiries by phone and/or in writing. Reviewing and verifying accuracy and completeness of submitted documents for benefits. OR You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing complex office automation duties requiring different approaches and methods from one assignment to another. Reviewing and screening applications for benefits to ensure validity of documentation submitted. Providing routine information and assistance on applications for benefits, maintaining subject matter files, technical instructions, and/or operating procedures. GS-07: In addition to the requirements at the lower grade level(s), you qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Analyzing and evaluating cases where expedited screening or resolution of requests for immigration benefits is necessary. Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation. Preparing a variety of reports utilizing numerous software applications. Retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing); -Gathers, organizes, and maintains information, determines its importance and accuracy and communicates it by a variety of methods. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/18/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-05 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]