The incumbent provides technical and administrative supervision to a unit of currently with Two Lead Health Technicians (GS-8), Eleven Health Technicians (GS-7) and One Health Technician (GS-6) as applicable. With potential growth, grade denomination may change.

Duties

The incumbent of this position is responsible for providing a variety of management/supervisory services and knowledge of technical services essential to the direction and operation of the VA Eye Care Service, Surgical Service, VA Medical Center VA West Palm Beach, FL. This position reports directly to the Clinic Manager of the Eye Service and works under the guidance of the Associate Chief of Surgery for Eye Care. The incumbent works collaboratively with the Ophthalmology and Optometry staff, resident physicians, nurses, students and eye technicians in all functional areas with emphasis on staff management and performance to assure proper patient flow, patient satisfaction and adherence to establish VA regulations for specialty eye care. Oversight includes but is not limited to monitoring performance measures, technical coverage for all clinics, staffing levels, equipment needs, infection control, RME, safety and security, managing HR issues, time/leave, and customer service goals. Expert technical skills for all technician work up duties including refraction, keratometry, applanation, history taking, pupil exam, visual fields, a-scan, b-scan, ubm, topography, angiography, oct machine and all other ophthalmology equipment. Teaching skills will be required and the supervisory tech will be responsible for teaching other health technician advanced level technical skills. The supervisory tech will run monthly meetings and do teaching to help improve all technicians skills levels. The supervisory tech will also support and help run the Palm Beach Ophthalmology Technician Student Program. The supervisory technician will be in charge of all RME protocols and mentor and work with the current RME champions to create SOP's, review cleaning and competency profiles, and make sure we meet all standards of monitoring. Work Schedule: Monday through Friday 0730-1600 Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Basic Requirements: a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified candidates in accordance with chapter 3, section A, paragraph 3g, this part.) b. Experience and Education (1) Experience. One year of experience in a health care field, such as but not limited to nursing, medical assistant, or health technician. OR (2) Education. Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree. OR (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Examples are listed below: (a) Six months of experience in the health care field; and one year above high school; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, medical service specialists, or ophthalmology technicians given by the U.S. Armed Forces; or (c) Six months of experience in the health care field and completion of an independent study course in Ophthalmic Medical Assisting. c. Certification. All applicants must be certified as a Certified Ophthalmic Assistant (COA) with the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry-level certification examination for a Health Technician (Ophthalmology). Grade Determination: Supervisory Health Technician (Ophthalmology), GS-10 (a) Experience. One year of experience equivalent to the next lower grade level. KSAs for the GS9 grade level are:1. Demonstrated leadership and managerial skills, and skills in interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers; 2. Ability to perform the full range of supervisory duties, which includes responsibility for assignment of work to be performed; performance evaluations; selection of qualified staff; and recommendation of awards, advancements, and, when appropriate, disciplinary actions; and 3. Ability to plan, organize, coordinate clinical work flow, set short and/or long term goals for the section, and conduct studies on technical and administrative problems, including personnel shortages, organizational structure, and new technology. (b) Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. Supervisory Health Technicians (Ophthalmology) at the GS-10 grade level generally are found in Complexity Level 1 (High Complexity) facilities, or in facilities of lesser complexity levels where large ophthalmology services are found. Supervisors may perform other complex assignments and program management duties such as overseeing the integration between ophthalmic medical devices and the electronic medical record system. The Supervisory Health Technician (Ophthalmology) is responsible for the supervision, administrative management, direction of ophthalmology staff, and supervises interactions of Health Technicians (Ophthalmology) with affiliate ophthalmology residents. May be delegated full administrative and professional responsibility for planning and directing the ophthalmology staff activities for the service or equivalent unit at an independent outpatient clinic. Has full supervisory responsibility over a section or equivalent work unit. Typical duties include preparing work assignments, monitoring clinical performances of ophthalmology staff, volunteers, and/or students, conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Assures compliance with accrediting agency and regulatory requirements, and the quality management program, assuring corrective action is initiated as needed. Assures orientation and competency assessment of assigned staff. Develops policies and procedures; manages document control; develops performance standards, position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution. Maintains interdepartmental relations with other services to accomplish medical center goals. May have overall responsibility for planning, assessing, and evaluating programs to ensure proper coordination between care delivered by the program and overall delivery of healthcare within the facility, or coordination of non-VA care as appropriate. (c) Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to meeting the all KSAs for the GS-10 grade level, the candidate must demonstrate the potential to acquire the assignment-specific KSA designated by an asterisk (*). 1. Ability to work independently to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service; 2. Ability to develop policy, manage equipment requests, and provide workload analysis in Ophthalmology Service; 3. Demonstrated leadership and managerial skills including skill in interpersonal relations and conflict resolution to deal with employees, team members, managers and other departments; and *4. Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed; competency assessments; performance evaluations; selection of staff; and recommendation of awards, advancements, and when appropriate, disciplinary actions. Preferred Qualifications: COMT/COT 3-5 years of management/supervisory experience Demonstrated full competency on all ophthalamic instrumentations References: VA HANDBOOK 5005/98, PART II., APPENDIX G52 The full performance level of this vacancy is GS-10 Physical Requirements: See VA Directive and Handbook 5019.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Kristen L. Johnson
• Phone: 443-531-8426
• Email: [email protected]