This position is located in the Clinical Contact Center (CCC) of the Jesse Brown VA Medical Center, Chicago, IL, and is responsible for clinical and administrative functions/support for the CCC operations.

Duties

Major duties and responsibilities will include: Serves as the records management liaison responsible for the accountability, maintenance, and disposal of records Tracks action items and notifies supervisor of impending suspense dates Provides administrative support for employee travel requests Maintains employee competency folders, tracking and submitting appraisals, proficiencies, and awards Assists with the management of the Chief's calendar, resolving scheduling conflicts, rescheduling appointments, and printing documents needed for the day Generates, routes for approval/signature and tracks a variety of memorandums, letters, and other documents Works in collaboration with leadership to operationalize quality assurance initiatives Assists with developing, drafting, and updating support policies and procedures, ensuring all regulatory requirements are met Serves as the Automated Data Processing Application Coordinator (ADPAC) for the CCC Assists with space and information technology (IT) matters, as well as, office supplies, and other logistical needs Manages purchase card use, reconciling purchase cards, maintaining purchase card documentation Performs timekeeping duties Performs other related duties as required. Work Schedule: Monday through Friday, 8:00 AM to 4:30 PM Position Description Title/PD#: Program Support Assistant (OA)/PD13380A

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: In order to qualify for this position, all applicants must possess at least one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, experience must have been equivalent the next lower grade level (GS-5) in the Federal service. Specialized experience includes: performing clerical/administrative duties in an office environment; answering and directing phone calls; preparing correspondence; maintaining files/records; and using a computer to perform a variety of support tasks. At this grade level, applicants should have good verbal and written communication skills and the ability to perform assignments independently with minimal oversight. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Demands and Work Environment: The work is administrative in nature, primarily sedentary. Occasionally light physical effort may be required. As most of the time is spent using a computer, actions must be taken to prevent wrist, eye, and back injuries. Work is performed in a virtual office setting and requires the use of numerous communication modalities (i.e., e-mail, instant messenger, video, online meetings, etc.). Occasional travel and tour of duty changes to meet logistical needs may be required. This position is eligible for telework.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Joyce Ruffin
• Phone: 414-384-2000 X40575
• Email: [email protected]