The position is located in the Access & Office of Community Care (AOCC) and has a primary responsibility to support the planning and operational management for the local Office of Access and Community Care and serves as liaison to initiate, maintain, and re-establish relationships between the AOCC and the Vendor/Community Provider/Stakeholder.

Duties

This announcement will remain open until 8/18/23 All applications received up to 11:59p.m. EST on the date in which 50 applications is reached will receive first consideration. Additional applications will be reviewed in one day increments as requested by management. The Program Support Assistant is responsible for carrying out the full range of responsibilities for the Program Oversight support with focused duties in the Community Care Section. The individual will be the main focal point for coordinating correspondence, communication, problem resolution and regulation interpretation for all customers served by the Office of Community Care. These customers are both organizational (veterans, service organizations, congressional offices, VISN and medical centers served) and private (non-VA healthcare providers and facilities) customers. Major duties include but are not limited too: Conducts regular and reoccurring quality reviews to include following up with potential and previous vendors, to render current instructions and certification requirements; system enrollment & training and obtaining current updated licenses/credentials; and conducting background investigations to ensure the providers are not listed on the national exclusion list. Responsible for advising and resolving nonstandard procedural assignments regarding a wide range of administrative-related matters at all phases with vendors, to include processing documents for veterans, determining vendor eligibility, responding to inquiries regarding services and other administrative matters, and resolving patient or family, and vendor complaints. Responsible for a wide range of correspondence, agreements, and reports requiring technical skills and VA Policy knowledge and for filing, maintaining, and the dispositions all correspondence. Coordinates, provides information to service personnel; maintains personnel records for employees; advises supervisors of pending personnel actions; and serves as the focal point for activities such as training and licensure, security clearances, PIV, and processing personnel system access. Required to regularly revise the Cost Distribution Report, incorporating input from vendors, sub-specialties and the service chief, while notifying Fiscal Services of discrepancies and/or outdated information. Responsible for maintaining quarterly cost reports which are utilized used in budget negotiations and presented to affiliates for physician with a dual appointment. Work Schedule: Monday- Friday 8:00 a.m.- 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD110900 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/18/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing for accounting transactions and cash flow as budgetary demands on control points, while verifying and reconciling all issues, questions, and/or discrepancies in this area with Fiscal, Acquisition, Contracting, and vendors; creating documents, tracking spreadsheets, schedule meetings, arrange appointments, processing travel, maintaining calendars appropriately without daily supervision; and coordinating appointments with potential and current vendors, confirms schedules with providers and arranges their participation during the enrollment phase(s) and encounters. You will be rated on the following Competencies for this position: Contracting/ Procurement Communication Manages Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary and requires no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Birmingham VA Medical Center 700 South 19th Street Birmingham, AL 35233 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]