The incumbent is responsible for program support to Home and Community Based Services, as part of the Geriatrics & Extended Care Clinical Center, in Perry Point, MD, which is part of the VA Maryland Health Care System (VAMHCS).

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Monitoring of average daily patient census. Updates patient waitlists. Gathers statistics for reports and audits of programs. Manages work processing programs, data bases, spreadsheets, and various software programs. Communicates and interacts professionally with staff on all levels, community partners, and VA leadership. Communicates and engages Veterans, visitors, community partners and all VA medical staff in a courteous, tactful, and respectful manner. Addresses conflict and difficulty with Veterans, community partners and VA staff constructively and appropriately. Uses general knowledge of accounting concepts and auditing procedures to ensure proper charges for the services provided by the programs. Sends communications to community partners to initiate care. Certifies and processes invoices for the programs. Work Schedule: Monday - Friday, 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position at the GS-6 grade level, you must meet the following: SPECIALIZED EXPERIENCE: Have one (1) year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service, that has provided the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant. Examples of specialized experience would typically include, but are not limited to: maintaining calendars and schedules; scheduling appointments, interviews, meetings and conferences; preparing letters, memorandums, medical correspondence, performance appraisals, and creating detailed spreadsheets. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: ClericalCustomer ServiceFinancial Management IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Maryland Health Care System 10 North Greene Street Baltimore, MD 21201 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]