This position is located in the Experience Management Staff Office (XMO),Office of the Chief Information Officer (OCIO) at the Federal Aviation Administration (FAA). The Experience Management Staff Office (XMO) manages the experience for customers (employees and contractors within the Agency) who receive products and services from the Office of the Chief Information Officer (OCIO) .

Duties

The XMO is a start-up organization within the OCIO committed to enabling simple and seamless experience with IT products and services to every customer. The Experience Designer reports to the XMO Manager and will lead customer experience projects (XMO refers to these projects as ‘experience engagements’) that facilitate OCIO action from customer insights. The incumbent serves as the lead on Experience Engagement.

Requirements

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

To view the complete qualification standard, applicants should reference – U.S. Office of Personnel Management the Group Qualification Standard for Administrative and Management Positions:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-StandardsTo qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I or FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.Specialized experience is: Experience with designing and managing complex customer experience studies, initiatives, and data gathering efforts to drive action from a diverse audience, this includes designing surveys, conducting interviews and focus groups, secondary research, and/or facilitating interactive workshops.Applicants should provide examples of specialized experience in their work history.Qualifications must be met by the closing date of this vacancy announcement.Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.Applicants may be asked to verify information on your application for employment with the FAA.If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.You may also be considered for this vacancy based on eligibility under the 30% or More Disabled Veteran Program, and Persons with Disabilities/Persons with Targeted Disabilities. To be considered for one of these special hiring authorities, you must identify your eligibility in your questionnaire in the Applicant-Preferred Conditions of Employment section. In addition, you must submit documentation that provides evidence of eligibility as indicated in the How to Apply section of the announcement.Selection may be made from this announcement or from ACT-AIT-23-APS020-85817.

Contacts

• Address Federal Aviation Administration ACT Regional HR Services Branch Atlantic City International Airport, Bldg. 300 AHF-N710 Atlantic City, NJ 08405 US
• Name: Tara Price
• Phone: 1 (609) 485-4669
• Email: [email protected]