As an Investigator Support Assistant (Bilingual-Spanish) at the GS-1802-5/6, you will be part of Baltimore Field Office, Equal Employment Opportunity Commission. If selected, you will assist and support EEOC Investigators and Staff who investigate cases for the lead civil rights agency responsible for enforcing federal laws that prohibit employment discrimination and perform related education and outreach activities.

Duties

Duties may include but are not limited to: Receives telephone calls and personal visits from individuals and their representative seeking information regarding filing charges/complaints of discrimination. Obtains relevant information concerning the allegation of the potential charge/complaint and counsels the individual as to whether EEOC or some other organization has jurisdiction. Secures needed information, and documents information received. With the assistance of the unit supervisor defines the problem and identifies relevant facts. Reviews information regarding timeliness, bases, and standing under the laws governing discrimination complaints, and reports findings to supervisor. Maintains files on cases requiring additional information. Follows-up with charging parties/complainants, when necessary, to secure additional information. Searches files and reference materials for information relating to complaints and prepares a variety of reports. Types a variety of materials such as memoranda, letters, charges and related documents into final form. This duty comprises approximately 25 percent of the employee's work time.

Requirements

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period

Qualifications

For the GS-5: You must have at least one year of specialized experience equivalent to the GS-04 level in the Federal service. This specialized experience is defined as experience which has equipped you with the ability to communicate effectively with members of the public; assemble and organize case files; manage a case load. OR Four (4) years of education above high school is fully qualifying in lieu of experience. Equivalent combinations of education and experience are qualifying for this grade level. For the GS-6: You must have at least one year of specialized experience equivalent to the GS-05 level in the Federal service. This specialized experience includes clerical support work (i.e. receiving telephone calls and providing requested information; filing; scheduling meetings; preparing meeting minutes; generating reports; reviewing and processing correspondence, typing, producing memoranda and a wide range of documents, composing and maintaining reports, standard operating procedures (SOP), etc.); tracking, documenting, gathering and compiling records; preparing travel requests; and ordering supplies. Applicants must meet all eligibility requirements within 30 days of the closing date specified in the vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position has a basic education requirement listed under the Qualifications section of this announcement.

Foreign Education: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address Equal Employment Opportunity Commission 131 M St NE Washington, DC 20507 US
• Name: EEOC Jobs
• Email: [email protected]